About the role
About the Job
Loopback Health is hiring a Client Services Analyst to be the main point of contact between Loopback Health and our Health System clients. This role will have responsibility for understanding client challenges, goals, and how the Loopback Platform helps clients achieve those goals.
The Client Services Analyst will provide a link between data integration, the analytics pipeline, and client management. They will serve as a point of continuity across the maturation of the client relationship, including the end of the sales cycle, the software implementation process, product go-live, and ongoing client engagement thereafter.
Job Duties to Include
Operate as the lead point of contact for all matters specific to the assigned client base
Directs clients in the best practices and recommended usage of new software features
Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base
Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management
Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback
Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem
Validate report changes to ensure minimal client disruption when releasing new reports
Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success
Requirements
Technical Experience:
Skills in Microsoft Excel, PowerPoint, and Word
Experience working in a health system specialty pharmacy
Experience with Microsoft PowerBI
Experience managing the implementation, optimization, utilization, and maintenance of large data sets
Preferred Experience:
Experience with SQL and ability to write advanced formulas in data management languages
Bachelor’s degree in Computer Science, Information Systems, Business, or related field
Personal Characteristics:
Strong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environment
Passionate and decisive customer service-oriented person
Ability to work with aggressive schedules and deadlines
Experience managing clients or customers
Travel expectation less than 5%
This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position. All applicants must be currently authorized to work in the United States on a full-time basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
About Loopback
Loopback is a healthcare data company dedicated to improving access and outcomes for complex patients. We partner with health systems to grow and optimize specialty pharmacy performance, and we support life sciences organizations in accelerating evidence generation and expanding patient access through differentiated data and insights. Our work sits at the intersection of data, technology, and patient care, and we’re building a purpose-driven team that reflects that mission.
Founded in 2009, Loopback has been recognized by the Dallas Business Journal as one of the Best Places to Work, reflecting a culture grounded in collaboration, trust, and impact. Loopback has been recognized on the Inc. 5000 list of America’s fastest-growing private companies and consistently ranks among the fastest-growing companies in Dallas by the Dallas Business Journal.
Originally posted on Himalayas