About the role
Who We Are
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPROâ¢, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.
Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com .
The opportunity
The Customer Routing Analyst is required to support all routing and customer compliance for Retail. The position sits within the Planning and Scheduling Department, reporting directly to the Manager, Customer Routing.
The role
Assist in supporting major accounts (i.e., contact accounts regarding delayed carrier pickups, communicate with sales regarding routing issues, etc.)
Adhere to customer specific routing guides to ensure compliance by routing and distribution teams for assigned accounts.
Work with internal teams to prioritize receipt of product given account specific routing requirements, considering processing and order timing.
Maintain routing table updates and ongoing maintenance.
Organize and maintain current vendor routing guides.
Assist DC Logistics Clerks to handle certain customer specific requirements during and after the shipment has been processed.
Route and communicate via certain customer specific routing portals.
Follow up and assist in troubleshooting shipping issues (i.e. picking/packing errors, delays, misguided freight, label issues, chargeback/penalties, etc).
The Requirements
Bachelor's Degree in Supply Chain/Logistics or any related discipline
At least 3 years' experience in a supply chain or related environment
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook
Expressed problem solving skill; able to gather and analyze information at a high level
Excellent verbal and written communication skill
Ability to speak and present information in a clear concise way in front of customers
Proven ability to prioritize information, work activities, use of time, resources
Ability to work in a team-based environment
High level of interpersonal skill and professionalism required
Ability to work under demanding deadlines
What's In It For You
Join a publicly traded company dual-listed on NYSE and TSX with great potential
Be part of a workplace where meaningful connections and teamwork are celebrated
From local to international, be ready to work alongside a diverse group of colleagues
Benefit from mentorship and continuous development opportunities
Take advantage of our attractive benefits packages
We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.
We thank all applicants for their interest, however, only those selected for interviews will be contacted.
Find your fit with us
We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.
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