About the role

your mission
We are looking for a part-time customer care agent who will handle customer inquiries, resolve issues, and enhance overall customer satisfaction through effective communication.
your profile

Your responsibilities include managing customer interactions via chat, email, and inbound/outbound calls.This role will initially be part-time, with the possibility of transitioning to a full-time position in the future, subject to availability and operational requirements.
Requirements
Fluent in Dutch/Polish and English, additional will be added advantage.
At least 1 year of relevant customer care experience
Available to work according to approximate Europe time zone: 9:00 AM - 6:00 PM (Monday to Friday)
Three hours per day

why us?

We are an international, dynamic, and multicultural company
You have the ability to fully work remote

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT Customer Service Remote Collaboration Freelance Customer Support remote

Likely questions

Tell us about work you have done that is close to the Freelance Customer Support (Dutch/Polish & English / Remote / Europe Time) role.
How would you approach your first 30 days at Sam Media?
Which of Customer Service, Remote Collaboration and Freelance have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Customer Service, Remote Collaboration and Freelance.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Freelance Customer Support (Dutch/Polish & English / Remote / Europe Time) role because I can bring practical experience in Customer Service, Remote Collaboration and Freelance, learn the team quickly, and contribute to the outcomes Sam Media needs from this hire.

Freelance Customer Support (Dutch/Polish & English / Remote / Europe Time)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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