About the role

Customer Service Assistant (m/f/d)

Remote position | Germany | Part‑time (25h/week, 5 days/week)

To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business.

This is a part‑time remote role, working 25 hours per week over 5 days.

Your role

You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.

You will play a key role in delivering high‑quality service and maintaining strong customer relationships.

Our solutions include:

Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)

Electro‑mechanical components for multiple industrial sectors

Your responsibilities

Process and follow up customer orders in line with contract review

Support the creation and maintenance of strong, trusting relationships with customers

Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments

Prepare pro forma invoices, invoices and credit notes (in case of disputes)

Answer incoming calls, provide basic information or redirect inquiries

Maintain accurate administrative records and documentation

Assist in improving processes and updating department procedures

Your profile

Degree in International Business, Sales Administration or similar preferred

First experience in customer service, administration or a commercial support role

Fluent in German and English (additional languages are a plus)

Knowledge of SAP is an advantage

Strong interpersonal and communication skills

Organized, detail‑oriented and rigorous

Team player with a proactive attitude

Good analytical skills

Interest in administrative and coordination tasks

What CIPEM / ICAPE Group offers

Permanent part‑time contract (25h/week)

Competitive salary based on experience – show us what you can do

Fully remote position in Germany

International and collaborative work environment

Opportunities for growth within a fast‑growing global group

Position open to applicants with disabilities

Why join us?

CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.

ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:

34 subsidiaries worldwide

+3,650 customers in over 60 countries

+650 employees globally

We combine technical expertise, service excellence and international reach.

Interested? Apply now and share your salary expectations.

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Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT Administration Customer Service Remote Collaboration Sales Writing remote

Likely questions

Tell us about work you have done that is close to the Customer Service Assistant (m/f/d) role.
How would you approach your first 30 days at ICAPE GROUP?
Which of Administration, Customer Service and Remote Collaboration have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Administration, Customer Service and Remote Collaboration.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Service Assistant (m/f/d) role because I can bring practical experience in Administration, Customer Service and Remote Collaboration, learn the team quickly, and contribute to the outcomes ICAPE GROUP needs from this hire.