About the role
Description
Within Liberty Mutual's US Retail Markets (USRM) business unit, the Agency Distribution Solutions (ADS) team supports critical operations, finance and strategy work for Comparion Insurance Agency and Liberty Mutual Insurance Agency (LMIA). Comparion Insurance Agency is an independent insurance agency consisting of over 1,500 local agents selling personal, commercial and life insurance in more than 150 office locations across the country. LMIA supports an independent agency function within the call center and digital distribution channels of Liberty Mutual Insurance, ensuring that all customers find insurance solutions that meet their needs, even when Liberty Mutual is not the right fit.
As a Vendor Operations Specialist, you will support vendor operations within the organization. You will be expected to work under general direction from the Manager of Vendor Operations on more complex tasks, provides day-to-day support to vendors and business partners by consulting on vendor related questions and issues of medium complexity, identify vendor performance trends through research and data analysis and provide recommendations for process improvements.\
Candidates must have agency management system experience or agency experience working with multiple carriers.
Responsibilities:
Answers vendor related questions on systems, processes, technology, and procedures and researches and resolves issues of medium complexity.
Performs research and data analysis to report on key vendor metrics and presents findings to the vendor and/or team leadership.
Responsible for assigned contractor`s delivery of work including Quality, Timeliness, and other Service Level Agreements, Inventory Management and other operational metrics.
Works with the vendor to address and resolve critical issues.
Facilitates trainings for vendors on new or updated process.
Qualifications
Bachelor`s degree or equivalent experience/training and 2+ years of relevant experience.
Moderate communication (oral & written) skills to effectively communicate with internal partners and external vendors.
Strong research, problem solving, analytical, relationship management, and critical thinking skills.
Solid understanding of business operations.
Solid project management skills.
Working knowledge of Microsoft Office products.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
Originally posted on Himalayas