About the role
Utility Bill Manager
About Fine Tune
Fine Tune helps large enterprises bring complex indirect services under control, specializing in facilities management, uniform rental, waste and recycling, security and guard services, pest control, and energy and utilities. We combine experienced operators with our auditing platform, eMOAT™, to monitor invoices and enforce agreements month after month, providing spend confidence to our clients in procurement and finance. The world’s most recognizable brands choose Fine Tune, including Cargill, Caterpillar, Valvoline, Pfizer, Tyson Foods, and American Cancer Society. For more information, visit www.FineTuneUS.com.
Job Overview
We are looking for a motivated and client-focused Utility Bill Management Specialist to join our team. This mid-level role sits at the intersection of client services and technical delivery, responsible for guiding clients through the onboarding and implementation of our utility bill management platform and serving as their primary point of contact throughout the ongoing relationship. The ideal candidate brings a strong foundation in the energy and utility space, a collaborative mindset, and a passion for delivering exceptional client experiences.
This is a remote position.
Responsibilities and Duties
Implementation & OnboardingLead end-to-end client implementations, including discovery, data migration, system configuration, and go-live support
Develop and execute transition plans that ensure a smooth handoff from legacy processes or prior vendors
Serve as the primary communication liaison for clients during implementation, providing regular status updates and proactively managing risks or delays
Coordinate internally with technical, operations, and data teams to meet client timelines and requirements
Client Relationship ManagementAct as the ongoing face of the client relationship post-implementation, serving as the primary point of contact for day-to-day needs and strategic conversations
Build trusted, long-term partnerships with key client stakeholders at all levels
Conduct regular check-ins and business reviews to assess performance, communicate value, and surface opportunities for improvement
Anticipate client needs and proactively recommend solutions or process enhancements
Utility Bill Management DeliveryOversee the accuracy and timeliness of utility bill processing for assigned client accounts
Identify and escalate billing discrepancies, utility rate changes, or data quality issues
Support clients in interpreting utility data, usage trends, and cost variance reporting
Ensure adherence to client-specific requirements and service level agreements (SLAs)
Qualifications
RequiredBachelor's degree in Business, Environmental Studies, Engineering, or a related field
3–5 years of experience in utility bill management, energy services, or a related field
Demonstrated experience in client-facing roles with responsibility for relationship management and communication
Familiarity with utility billing processes, rate structures, and data formats (EDI, interval data, etc.)
Strong project management skills with the ability to juggle multiple clients and priorities simultaneously
Excellent written and verbal communication skills; comfortable presenting to and engaging with client stakeholders
Proficiency in Microsoft Office; comfort working in data-heavy environments
PreferredExperience with utility bill management platforms or energy information systems
Exposure to sustainability or energy efficiency reporting (ENERGY STAR, GHG accounting, etc.)
Background in SaaS implementation or professional services delivery
BenefitsHealth/dental/vision/life/disability insurance
Health Plan includes HSA and FSA plans
Paid time off and paid holidays
401K with employer match
Competitive salary with significant bonus opportunities
40-50 hours/week
Originally posted on Himalayas