About the role

Role Overview
We are seeking a motivated and client-focused Dutch Speaking Customer Agent For ING to join a prestigious banking support team based remotely within Bulgaria. This is an outstanding opportunity for Dutch-speaking professionals to build a meaningful career in the banking and financial services sector, representing one of Europe's most recognised and trusted banking institutions.
What You Will Do
Provide professional, accurate, and timely customer support to Dutch-speaking ING banking clients via phone, email, and live chat channels. Assist customers with a wide range of banking enquiries, including account management, online banking navigation, payment queries, and product information.
Why It Might Be a Fit
Native or fluent Dutch language skills, both spoken and written, are essential for this role. Previous experience in customer service, ideally within banking, financial services, or a related industry, is highly advantageous.
Requirements
Native or fluent Dutch language skills, both spoken and written
Previous experience in customer service, ideally within banking, financial services, or a related industry
Strong communication skills and the ability to handle sensitive banking-related queries with professionalism, empathy, and discretion
Comfortable working in a remote environment with a reliable internet connection and a suitable, quiet workspace
Basic proficiency in English to facilitate internal communication and training within a multinational team environment
Benefits
Competitive Monthly Salary
Fully Paid Training programme
Comprehensive Health Insurance coverage
Fully Paid Relocation Package
Monthly Performance Bonus
Originally posted on Himalayas

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Role

Technology & IT Customer Service Remote Collaboration SQL Dutch Speaking remote

Likely questions

Tell us about work you have done that is close to the Dutch Speaking Customer Agent For ING role.
How would you approach your first 30 days at name?
Which of Customer Service, Remote Collaboration and SQL have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

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A recent example that proves your experience with Customer Service, Remote Collaboration and SQL.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

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What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

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I am interested in the Dutch Speaking Customer Agent For ING role because I can bring practical experience in Customer Service, Remote Collaboration and SQL, learn the team quickly, and contribute to the outcomes name needs from this hire.

Dutch Speaking Customer Agent For ING

About the role

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Likely questions

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