Property Operations Coordinator

Property Operations Coordinator
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are looking for a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives.
This role is ideal for someone who enjoys creating structure, improving workflows, and keeping operations running smoothly. A major focus will be supporting one of our self-storage facilities using Easy Storage Solutions, while also assisting with administrative coordination, reporting, and property management processes.
The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while helping build efficient systems that support business growth.
Responsibilities
Executive & Administrative Support
Support the Director of Property Management with scheduling, task tracking, reminders, follow-ups, and administrative coordination.
Track deadlines, recurring responsibilities, project milestones, and open action items.
Organize documents, emails, spreadsheets, reports, checklists, and internal communications.
Maintain accurate records across company systems and ensure information is properly documented.
Assist with administrative updates and record management within AppFolio.
Project Coordination & Process Improvement
Take ownership of assigned projects from planning through completion.
Create and maintain SOPs, templates, workflows, checklists, reporting tools, and process documentation.
Identify bottlenecks, inefficiencies, missing information, and operational gaps.
Present recommendations and solutions that improve business operations and team efficiency.
Monitor project progress and ensure tasks remain on track.
Customer & Stakeholder Communication
Communicate professionally with tenants, customers, owners, vendors, applicants, and internal team members.
Follow up on outstanding items and help move projects and operational tasks forward.
Provide excellent customer service through phone, email, and written communication.
Coordinate with local teams when onsite support is required.
Storage Facility Operations
Learn and manage daily operations within Easy Storage Solutions.
Handle customer inquiries through phone calls, emails, and text messages.
Manage reservations, rentals, move-ins, move-outs, payments, account updates, and lease documentation.
Resolve billing inquiries, gate access issues, and customer account concerns.
Monitor delinquent accounts and issue reminders according to company policies.
Maintain customer records, notes, and communication history.
Prepare operational reports covering occupancy, lead activity, delinquency, unresolved issues, and recommended improvements.
Develop and improve SOPs related to customer management, rentals, collections, reporting, and operational workflows.
What Makes You a Perfect Fit?
Highly organized and capable of managing multiple projects simultaneously.
Naturally proactive and able to identify issues before they become problems.
Comfortable working independently without constant supervision.
Process-oriented and enjoys building systems that improve efficiency.
Strong attention to detail with a commitment to accuracy.
Reliable, dependable, and able to consistently follow through on commitments.
Strong customer service mindset with excellent communication skills.
Required Experience & Skills (Minimum)
Strong customer service experience in a professional environment.
Experience supporting business operations, administration, project coordination, property management, leasing, or customer service functions.
Strong working knowledge of Google Workspace, including Gmail, Google Drive, Google Docs, and Google Sheets.
Excellent written and verbal English communication skills.
Strong phone communication and customer-facing experience.
Ability to manage multiple tasks, deadlines, and priorities simultaneously.
Strong organizational skills and attention to detail.
Typing speed of at least 60 WPM.
Ability to work independently in a remote environment while remaining highly responsive and collaborative.
Reliable internet connection and professional remote workspace.
Nice-to-Have Experience & Skills
Experience working in property management, self-storage, leasing, or operations-focused environments.
Experience using AppFolio.
Experience using Easy Storage Solutions.
Experience creating SOPs, process documentation, workflows, and operational systems.
Experience coordinating projects across multiple stakeholders.
Familiarity with reporting, occupancy tracking, collections, or customer account management.
What Does a Typical Day Look Like?
An Property Operations Coordinator's day combines administrative support, project management, customer communication, and operational coordination.
You will:
Track tasks, projects, deadlines, and follow-ups for the Director of Property Management.
Organize records, reports, communications, and operational documentation.
Respond to customer inquiries and assist with storage facility operations.
Manage reservations, rentals, move-ins, move-outs, and account updates.
Coordinate with team members, vendors, and customers to resolve issues.
Improve workflows, create SOPs, and build systems that support business growth.
Monitor delinquency, occupancy, and operational performance metrics.
Prepare updates and reports for leadership review.
In essence: you are responsible for keeping operations organized, projects moving forward, customers supported, and systems running efficiently.
Key Metrics for Success (KPIs)
Timely completion of administrative and project-related tasks.
Accuracy and organization of records across company systems.
Customer response times and satisfaction levels.
Completion and implementation of SOPs and process improvements.
Resolution of customer issues and operational bottlenecks.
Accuracy of reporting and documentation.
Effective management of occupancy, rentals, collections, and account updates.
Interview Process
Initial Phone Screen
Video Interview with Recruiter
Client Interview
Offer & Onboarding
Originally posted on Himalayas