About the role
Success Manager – Remote | Client Success, Cold Email Campaigns & Retention
Position Type: Full-Time, Remote
Working Hours: Flexible, with client meetings in U.S. time zones
About the Role
At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.
This is not a traditional project management role.
You will be directly responsible for:
Client satisfaction
Campaign performance
Retention and churn prevention
Delivery execution
Ongoing client success
This role is ideal for someone who has operated inside fast-moving startup environments where:
Priorities shift quickly
Systems are still evolving
Ownership is high
Execution matters more than titles
You’ll work closely with:
Founders
Developers
Outreach teams
To ensure campaigns perform, clients stay satisfied, and delivery scales effectively.
If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you.
What You’ll Own
Client Relationship Management
Act as the primary point of contact for 20–30 active clients
Lead client calls, check-ins, and ongoing communication
Manage expectations and proactively identify risks
Build strong long-term client relationships
Prevent churn through consistent delivery and communication
Own overall client satisfaction and retention
Campaign Performance & Optimization
Diagnose and improve underperforming cold email campaigns
Troubleshoot:
Deliverability issues
Inbox placement
List quality problems
Low-performing copy
Quality-check campaigns before launch
Continuously optimize campaigns for:
Reply rates
Deliverability
Positive response rates
Client outcomes
Personally step into campaigns when execution support is needed
Processes, Systems & Documentation
Build and improve operational playbooks and documentation
Create scalable processes as the company grows
Track:
Client health
SLAs
Delivery timelines
Campaign performance
Improve operational consistency without slowing execution
Cross-Functional Collaboration
Work closely with developers on technical or infrastructure-related issues
Coordinate with outreach teams to improve campaign performance
Report directly to leadership on:
Client health
Risks
Retention
Operational bottlenecks
Help align delivery execution with company growth goals
What Success Looks Like
Clients remain satisfied and retained long-term
Campaigns perform consistently and improve over time
Deliverability and inbox placement issues are resolved quickly
Communication stays proactive and organized
Delivery systems become more scalable as the company grows
What Makes You a Strong Fit
You’ve worked inside fast-growing startups or agencies
You thrive in environments where ownership is high and systems evolve quickly
You solve problems without waiting for perfect processes
You communicate confidently with founders and executives
You focus on execution, outcomes, and retention
You adapt quickly and handle ambiguity well
Requirements (Must-Have)
Experience
Experience leading:
Client success
Account management
Delivery operations
Campaign ownership
Background in:
Cold email agencies
Lead generation companies
Outbound growth environments
Hands-on experience with:
Cold email strategy
Deliverability
Warm-up systems
Inbox placement
Copywriting
Campaign troubleshooting
Core Skills
Ability to personally write and optimize cold email copy
Strong understanding of:
APIs
Automations
Campaign infrastructure
Data flows
Comfortable using AI tools in day-to-day operational work
Strong organizational and problem-solving skills
Comfortable operating in startup environments where systems are still being built
Nice to Have
Experience with:
Instantly
Smartlead
Clay
Apollo
HubSpot
Experience managing high-volume outbound campaigns
Familiarity with:
DNS setup
SPF / DKIM / DMARC
Email infrastructure
Experience scaling client delivery operations in startups or agencies
Tools & Platforms
Cold email platforms (Instantly, Smartlead, etc.)
CRM and outreach systems
AI productivity tools
Campaign analytics and deliverability tools
Slack / Google Workspace / Project management tools
What a Typical Day Looks Like
Review campaign health and client performance
Join client calls and provide updates
Troubleshoot deliverability or campaign issues
Optimize copy, targeting, or infrastructure
Coordinate with developers and outreach teams
Update documentation and operational processes
Monitor client satisfaction and identify retention risks
In short:
You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment.
Key Metrics (KPIs)
Client retention and churn reduction
Campaign performance improvements
Deliverability and inbox placement health
SLA adherence and operational consistency
Client satisfaction and relationship strength
Overall impact on measurable client outcomes
Why This Role Stands Out
High ownership and direct impact on company growth
Work closely with founders and leadership
Strong exposure to startup operations and scaling
Opportunity to shape systems and processes from the ground up
Fully remote with flexibility and autonomy
Growth path into:
Head of Client Success
Operations Leadership
Growth Operations
Interview Process
Initial Screening
Interview with Founder
Final Discussion
Offer & Onboarding
Originally posted on Himalayas