About the role

About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer success / support operations Evaluator
Type:Contract
Compensation:$80–$120/hour
Location:Remote
Role Responsibilities
Evaluate AI-generated artifacts against domain-specific quality rubrics.
Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
Provide clear, structured written feedback to improve AI outputs.
Collaborate with teams to ensure high-quality deliverables.
Work independently and asynchronously to meet deadlines.
Qualifications
Must-Have

5+ years of relevant professional experience in Customer success / support operations.
Native or professional fluency in English.
Highly proficient in Microsoft Office and Google Workspace, especially Slides.
Preferred
Advanced degree (Master's or higher) from a reputable institution.
Application Process (Takes 20–30 mins to complete)
Upload resume
AI interview based on your resume
Submit form
Resources & Support
For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
For any help or support, reach out to: [email protected]
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT Operations Remote Collaboration Customer Success Evaluator remote

Likely questions

Tell us about work you have done that is close to the Customer Success Operations Evaluator role.
How would you approach your first 30 days at Mercor?
Which of Operations, Remote Collaboration and Customer have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Operations, Remote Collaboration and Customer.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Success Operations Evaluator role because I can bring practical experience in Operations, Remote Collaboration and Customer, learn the team quickly, and contribute to the outcomes Mercor needs from this hire.

Customer Success Operations Evaluator

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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