About the role
Job Title
Remote Support Engineer for MRJob Description
As a Remote Support Engineer, you will be working with high-tech medical equipment and providing a best-in-class customer experience by giving remote technical support within Philips regulatory guidelines from any city in Spain.
Your role:
Provide remote technical support for MRI systems.
Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.
Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.
Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.
Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.
You will be the part of Remote Service Engineer team and will report to Remote Team Lead and you can be based in any city in Spain.
You're the right fit if:
Customer orientation, stress-resistance, great communication and team-working skills.
Technical education at the university level or similar (bachelor's degree).
At least 3-5 years of work experience as a Field Service Engineer or similar for MRI modality.
Previous Experience / knowledge of remote technical support is a nice to have.
Continuous improvement and Lean methodology mindset.
Proficiency in English is essential, with Spanish as the main local language required.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Originally posted on Himalayas