About the role

Role Overview
We are seeking a motivated and customer-focused Danish Speaking Customer Support Specialist to join a thriving customer support services team based in Sofia, Bulgaria. This is an opportunity for Danish-speaking professionals to build or advance a rewarding career within the Customer Support Services industry in a dynamic, multicultural work environment.
What You Will Do
Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat channels, handle customer enquiries, complaints, and requests, and collaborate closely with internal teams.
Why It Might Be a Fit
This role offers a competitive monthly salary, fully paid comprehensive training, private health insurance, and a fully paid relocation package, including a €1,500 signing bonus.
Requirements
Native or fluent Danish language proficiency
Valid EU passport
Solid working knowledge of English
Previous experience in customer support services (advantageous)
Strong interpersonal and communication skills
Proficiency with computers and standard office software
Benefits
Competitive monthly salary
Fully paid comprehensive training
Private health insurance
Fully paid relocation package
Monthly performance bonus
€1,500 signing bonus
Vibrant, multicultural workplace
Team events
Employee recognition programmes
Ongoing professional development
Originally posted on Himalayas

Interview prep

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Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT Customer Service Danish Speaking Customer Support remote

Likely questions

Tell us about work you have done that is close to the Danish Speaking Customer Support Specialist role.
How would you approach your first 30 days at Mercier Consultancy BG?
Which of Customer Service, Danish and Speaking have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Customer Service, Danish and Speaking.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Danish Speaking Customer Support Specialist role because I can bring practical experience in Customer Service, Danish and Speaking, learn the team quickly, and contribute to the outcomes Mercier Consultancy BG needs from this hire.

Danish Speaking Customer Support Specialist

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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