About the role
Who we are?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Provide exceptional technical support via calls, chats, and emails;
Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance;
Gather required technical information to ensure the resolution of complex cases;
Ensure customers' satisfaction with any interaction;
Maintain working knowledge of our client’s products and services;
Securely work with customers’ sensitive information;
Troubleshoot common issues using the knowledge base and update transaction statuses when needed;
Escalate complex, repetitive, or merchant-related issues to L2 team;
Ensure proper case handling and follow-up to support timely issue resolution.
What you need to succeed in this role:
Excellent English (at least B2+ level) and Polish communication skills (at least C1 for both spoken and written);
Experience in customer support role;
Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms;
Customer-oriented and responsible attitude.
Will be a great plus:
Experience with Technical Support.
Benefits:
Fixed schedule: Monday–Friday, 9 AM–5 PM CET;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!