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Commercial Escrow Officer

Remote, United States remote Entry $31 - $41
remote Technology & IT Salary listed Curated
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About the role

Who We Are
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do
Work as a dynamic team providing best in class service and support in the commercial real estate space. At First American we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus.

We are looking to add a Commercial Escrow Officer to our growing team. In this role you will be responsible for establishing new commercial escrow accounts and processing escrow documents in accordance with established policies and procedures. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.What You’ll Do:
Continually grow and service the business by providing outstanding customer service
Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender
Work cross-functionally with Underwriting to monitor and mitigate risk to the company
Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract
Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines.
Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
Prepare legal documents for the closure of the sale
Comply with regulatory requirements by adhering, and enforcing adherence, to requirements

What You’ll Bring:
3-5 years of escrow related experience as an Escrow Officer, preferably in Commercial
Passion for helping customers while maintaining a professional and positive attitude
Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships
Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues
May require escrow officer certification dependent upon state
Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies
Thrives in contributing to a team, working together to deliver beyond customer expectations
High School Diploma/Equivalent
Advanced working knowledge of MS Excel
Pay Range: $30.91 - $41.20 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Originally posted on Himalayas

Interview prep

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Role
Technology & IT Customer Service Excel Sales Commercial Escrow remote

Likely questions

  1. Tell us about work you have done that is close to the Commercial Escrow Officer role.
  2. How would you approach your first 30 days at name?
  3. Which of Customer Service, Excel and Sales have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Excel and Sales.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Commercial Escrow Officer role because I can bring practical experience in Customer Service, Excel and Sales, learn the team quickly, and contribute to the outcomes name needs from this hire.

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