About the role
Role Overview
Provide remote technical assistance to Bay Alarm customers and employees related to alarm system/access control/CCTV/IP networking/remote panel services.
What You Will Do
Answer incoming technical support phone calls, troubleshoot alarm systems, assist with general IP networking issues, and support older hardware and alarm systems.
Why It Might Be a Fit
Must be able to work independently, have basic electronic knowledge and alarm installation and/or service skills, and have customer service telephone skills.
Requirements
Basic computer skills
Ability to make use of electronic reference documents
Basic electronic knowledge and alarm installation and/or service skills
Basic networking skills
Customer service telephone skills
Telecom, IP network, and cellular knowledge
Benefits
Medical
Dental
Vision
Life insurance
401(k) with company match
Paid training
Guaranteed 40-Hour Workweek with Overtime Opportunities
Alarm System Purchase Plan and Employee Discounts
Flexible Spending Account
Employee Assistance Program (EAP)
Education Reimbursement
Family Scholarship Programs
Employee Resource Groups
Community Service Programs
Originally posted on Himalayas