Propio Language Services

American Sign Language Remote Interpreter

Remote, United States remote Entry $60 - $70
remote Technology & IT Salary listed Curated
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About the role

At Propio Language Services we are closing language gap by connecting people anywhere and anytime through innovative technology and solutions.
Founded in 1998 Propio Language Services provides critical interpreting and translation services that improve the quality of life with the communities we engage in. We do that by providing both remote and onsite services in more than 350 Spoken Languages andAmerican Sign Language, for over 16,000 clients with a diverse and highly experienced staff, and over 18,000 contract interpreters.
Quality interpretation is critical to our shared success, and it is only possible by bringing in the best interpreters in the industry.
We have an immediate need for a Remote American Sign Language (ASL) Contract Interpreterfor our Video OnDemand service PropioONE.
Duties and Responsibilities
Provide interpretation virtually via Video Remote.
Precisely and accurately interprets critical information given by Propio’s clients into pre-determined target language(s)
Complies with applicable ethics and standards.
Interprets in a timely and accurate manner for the consumer/family members in a wide variety of settings (80% Medical - 20% General Community based Interpreting)
Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
Maintains strict patient confidentiality in accordance with HIPAA, FERPA, GLBA and/or regulatory requirements or policies and standards.
Participates in continuing annual educational programs by Propio.
Completion of daily activity logs and other documentation.
Our System is Not CDI Capable (in development).
Required Qualifications
Verification of ASL (American Sign Language) proficiency (Certification) National ASL (American Sign Language) Certification (RID) and/or EIPA 3.7+ and/or BEI.
State License or Registration (If the state you reside in requires it).
1 years of relevant Interpreting Experience
High school diploma or GED equivalent
Intermediate level computer skills
Must live in the USA
Soft Skills
Excellent resourcefulness, ownership, and attention to detail
Excellent written, verbal and sign language communication
Outstanding customer service and professional behavior
Ability to manage confidential and sensitive information
Ability to work both independently.
Fluency in relevant language(s).
Excellent English verbal and written skills
Strong interpersonal skills, flexibility, and customer service orientation.
Demonstrates excellent listening skills
Ability to interact and communicate with people over the video and often in stressful or difficult situations
Demonstrates ability to follow directions and contributes to problem-solving
Diversity creates a healthier atmosphere: Propio is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Originally posted on Himalayas

Interview prep

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Role
Technology & IT Customer Service Remote Collaboration Sales American Sign remote

Likely questions

  1. Tell us about work you have done that is close to the American Sign Language Remote Interpreter role.
  2. How would you approach your first 30 days at Propio Language Services?
  3. Which of Customer Service, Remote Collaboration and Sales have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Remote Collaboration and Sales.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the American Sign Language Remote Interpreter role because I can bring practical experience in Customer Service, Remote Collaboration and Sales, learn the team quickly, and contribute to the outcomes Propio Language Services needs from this hire.

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