About the role
KEY RESPONSIBILITIES
Purchasing and negotiation of goods, materials, or services in line with specified specifications, costs, quality, and delivery timelines.
Ensure on-time supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations.
Research and evaluate areas of opportunity and reduce costs wherever possible.
Develop ideas and strategies to improve operational efficiency, add value, aid business performance, and work towards a strategy of continuous improvement.
Negotiate contracts, improve prices and terms of business with vendors, and review opportunities to make business savings utilizing negotiation and procurement best-practice tools and methods.
Assess and evaluate vendors and undertake performance reviews to ensure contract compliance and manage performance improvement activities.
Ensure that a professional and consistent approach is taken in relation to all vendor relationships.
Ensure compliance with company guidelines, purchasing policies, and procedures during vendor negotiations and contract award processes.
Explore alternate sources for goods, materials, and services to bring improved commercials, quality, and better business terms.
Assess and analyze commercial proposals and quotations from prospective vendors.
Leverage advanced sourcing methodologies including reverse auctions, RFx processes, and competitive bidding to drive best-value outcomes across key spend categories.
Prepare purchase orders in line with final negotiations with selected vendors and organizational targets and requirements.
Manage the full Contract Lifecycle Management (CLM) process, including drafting, negotiation, renewals, risk identification, and compliance monitoring for all vendor agreements.
Undertake research on and evaluate existing and new vendors.
Contact vendors to resolve price, quality, delivery, or invoice issues.
Work collaboratively and negotiate with internal stakeholders (HR, Marketing, Facilities, Administration, Security, Finance, Legal, IT, etc.) and vendors regarding new projects, supplies, and initiatives to ensure successful product/service delivery.
Act as the primary procurement business partner for Colombia and Mexico country leadership, participating in budget planning cycles and providing input on sourcing strategies aligned with business objectives.
Drive special initiatives to improve procurement addressable spend, contract coverage, and catalogs.
Work as a problem solver to meet business demands.
Build, maintain, and manage vendor relationships and ensure effective communication.
Manage and coordinate all Facilities, HR, Marketing, and Finance-related purchasing activities for Colombia and Mexico (primarily) and the Dominican Republic (in the future). The volume of purchases exceeds USD $30M and more than 1,000 purchase orders annually.
Report into the Global Non-Tech Strategic Sourcing and Global Procurement Leader based in India.
Achieve a minimum of 10%–12% cost savings year over year.
Maintain procurement audit readiness and ensure all sourcing activities are documented in accordance with global procurement SOPs and internal audit requirements.
Manage Delegation of Authority (DOA) compliance and escalate purchases exceeding threshold levels per the organizational approval matrix.
SELF-MANAGEMENT
Confident, rounded thinker.
Demonstrates self-awareness in high-stakes negotiations; knows when to push, when to listen, and when to escalate.
Able to manage competing stakeholder priorities with empathy and transparency, maintaining credibility even when the answer is "no" or "not yet."
Assertive, optimistic, and open to change.
Resilient, self-motivated, and able to work effectively under pressure.
Builds trust with internal stakeholders by understanding their business pressures and adapting communication styles accordingly.
Comfortable operating in a matrix organization with reporting lines to global leadership in India while independently managing day-to-day priorities across Colombia and Mexico.
SKILLS AND ATTRIBUTES
Strong negotiation, communication, interpersonal, and influencing skills.
Knowledge of Facilities and Administration sourcing across geographies including Colombia, Mexico, and the Dominican Republic.
Results-oriented with the ability to plan and deliver against defined turnaround times (TATs).
Commercially and financially aware.
Strong attention to detail and accuracy.
Bachelor’s Degree in Engineering, Science, Commerce, or a related field.
Proven purchasing experience of 10–12 years within IT/ITES and BPM organizations.
Minimum 7–8 years of experience managing procurement and sourcing activities related to Facilities and Administration functions, including but not limited to:Office leases
Contracting
Facility development projects
Janitorial services
Electro-mechanical services
Security services
Transportation services
Facility redevelopment projects
Office furniture sourcing
CAPEX equipment purchases
HR and Marketing procurement
Consulting services
Employee benefits
Employee gifting programs
Marketing service contracts
Minimum 4–5 years of operational experience using procurement sourcing tools such as ARIBA, COUPA, or Ivalua.
Demonstrated ability to add value, reduce costs, and drive process improvements.
Strong knowledge and understanding of vendor management.
Computer literate, including PowerPoint proficiency and advanced Excel skills.
All your information will be kept confidential according to EEO guidelines.
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Originally posted on Himalayas