About the role
Description
Ledgebrook is a tech-enabled E&S MGA dedicated to the wholesale distribution channel. Our mission is to provide our wholesale brokers with the fastest, easiest quoting experience while delivering best-in-class pricing and risk selection. Ledgebrook’s guiding principle is to eliminate friction for both our wholesalers and our underwriters.
Our next-gen tech stack supports faster, risk-differentiated solutions to be crafted and delivered in response to the fast-paced needs of the E&S market. Our data-driven approach seeks to unlock more opportunities and value from every submission received, leading to a faster ‘yes’ more frequently, but may also lead to a quick ‘no’.
We are motivated and structured to move faster than traditional insurance organizations. To fully align business objectives with a long-term view that supports our culture and values, all employees will have the opportunity to participate in company ownership through equity grants. We aim to deliver a highly compelling overall employee value proposition and a total compensation package that couples equity grants with base pay and benefits offerings.
At Ledgebrook, as a unified team of company stewards, we will Care, Strive, and Thrive together!
About the Role
We are seeking an experienced Claims Specialist to join our growing operations team and play a critical role in providing superior support to claims managers; brokers and our internal Underwriting and Operations Units. As a Claims Specialist, you will play a critical role in handling PL & GL claims while helping us build a best-in-class claims operation. You'll be at the forefront of creating a trusted, transparent, and efficient claims process for our customers. We're a growing start-up reshaping the E&S space, and we're looking for someone who can combine operational rigor with empathy and adaptability. You’ll play a critical role in both delivering exceptional customer experience and supporting scalable processes as we grow.
What you’ll do
Incoming Claims Processing:
Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution
Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details.
Communicate directly with insureds, brokers, and partners, maintaining clarity, professionalism, and empathy
Assistance in claims review:
Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate.
Regulatory and Compliance:
Maintain detailed and compliant records for audit and regulatory purposes
Business Testing:
Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasks
Collaboration and Communication:
Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity.
Communicate effectively with employees and 3rd parties to ensure they are supporting client initiatives.
Provide feedback and insights to improve internal policies, tools, and customer communications
Metrics Management
Monitoring statistical data to ensure efficient claims handling is maintained.
Help build and refine our claims playbook, SOPs, and knowledge base from the ground up
About you
Here at Ledgebrook, we are passionate about creating a team that is on a continuous learning journey and that shares our excitement about building a company from the ground up. Some of the characteristics we hold dear are:
A passion to deliver a world-class customer service experience to both internal and external customers.
Intellectual curiosity and desire to innovate processes/procedures versus being satisfied with the status quo.
A desire to continue learning through on-the-job mentorship or formal educational/training opportunities.
Agile prioritization skills coupled with a keen sense of urgency that seeks to balance getting it right versus getting it done right now.
A strong drive and desire to win together as a high-performing team.
A moral compass to “do the right thing, period”, with zero tolerance for toxic behaviours.
Requirements
Must haves
Proven experience in Claims handling roles/ industry.
Experience in building successful relationships with various stakeholders at all levels.
Strong customer focus and ability to work in a fast paced environment.
Comfortable with MS Office Suite and Google Workspace applications.
Strong knowledge of coverage analysis, claims investigation, and litigation management
Excellent problem-solving skills and the ability to drive initiative.
Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Nice to haves
Prior startup experience.
Bachelor’s or Master’s degree in Economy; Finance; Risk Management or a related field.
Adjuster license(s) or CPCU/AIC designation(s).
Familiarity with the regulatory landscape.
Benefits
Competitive salary and meaningful equity
Completely remote, flexible schedule, and monthly coworking gatherings
Unlimited paid time off
Clear ownership and impact from day one
Collaborative, transparent work culture
Originally posted on Himalayas