About the role

Annual gross salary range: Min. 15,732â¬ - Max. 17,805â¬ (depending on experience).

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clientsâ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

Providing roadside assistance in a safe, professional, and timely manner;
Acknowledging and resolving customer complaints;
Processing inquiries received via phone;
Identifying customer needs and helping customers using specific features;
Analyzing and reporting product malfunctions;
Assisting in training new employees when requested by management;
Updating our internal databases with information about technical issues and useful discussions with customers;
Informing customers about new features and functionalities;
Following up with customers to ensure their technical issues are resolved.

What skills are we looking for?

High school diploma or equivalent (mandatory)
Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
Native-level German or minimum C1 proficiency (mandatory)
Fluent in English (mandatory)
Availability to work in a shift-based schedule (mandatory)
Familiarity with the automotive industry (considered an advantage)
Experience using help desk software and remote support too
Solid understanding of CRM systems
Excellent communication and problem-solving ski

What We Can Offer

Competitive Salary and Benefits
Opportunity for rapid growth in the company
Training according with your path career
Collaborative work environment
Multicultural teams
Proactive support

Ref. Level: B

Please mention the word **SUPPORTER** and tag RMmEwMTo3ZTAxOjoyMDAwOmU1ZmY6ZmU4YjoxYTg= when applying to show you read the job post completely (#RMmEwMTo3ZTAxOjoyMDAwOmU1ZmY6ZmU4YjoxYTg=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT CRM Customer Service Data Analysis Human Resources Operations remote

Likely questions

Tell us about work you have done that is close to the Junior Contact Center Agent role.
How would you approach your first 30 days at Volkswagen Group?
Which of CRM, Customer Service and Data Analysis have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with CRM, Customer Service and Data Analysis.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Junior Contact Center Agent role because I can bring practical experience in CRM, Customer Service and Data Analysis, learn the team quickly, and contribute to the outcomes Volkswagen Group needs from this hire.

Junior Contact Center Agent

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.