About the role
Job Description
ABOUT US
At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare.
Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at www.e4.health.
JOB SUMMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance
Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer
Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
Resolve escalated problems and issues using solution knowledge and expertise
Resolve complex client concerns raised during installation, operation, maintenance or solution application
Collaborate with business owners and key stakeholders to define requirements and solutions
Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements
Builds positive relationships with business operations, ITS leadership, and vendors
Provide routine support and maintenance support to current production, and non-production, applications as assigned
Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies
Strong interpersonal skills and proven leadership skills working with complex projects and cross-functional teams
Provide knowledge transfer and mentoring to team members as necessary
Client Required Qualifications
REQUIRED QUALIFICATIONS:
Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience
Current Epic Bridges Certification, with at least 5 years of Bridges implementation experience
Relevant experience of 5+ years within a healthcare environment
Relevant Information Systems analyst experience of 5+ years
Able to establish and meet delivery dates
Ability to manage multiple projects and issues adjusting priorities as needed
Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously
Strong problem and issue resolution experience and create quality deliverables
KEY SUCCESS ATTRIBUTES:
Integrity, passion, and ethics are required
Demonstrates strong collaboration skills
Has strong analytic and problem-solving abilities and techniques
Exhibit consistent initiative with strong drive for results and success
Demonstrate commitment to a team environment
Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail
Ability to self-motivate and self-direct
Possess strong time management and organizational skills
Commitment and adherence to company Core Values
CORE COMPETENCIES:
High level of integrity & ethical judgement
Communication
Consistency and Reliability
Meeting Standards
Additional Information
401(k) ELIGIBILITY
e4health offers a retirement benefits package including 401(k) with company match.
Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment.
Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime.
The items listed below pertain to Full-Time Employees only
BENEFITS:
We offer an excellent salary, medical, dental, vision, life, short/long term disability insurance, and PTO policy.
PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS:
Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time. The ability to travel to field sites may be required up to 15% of the time.
WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS:
Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.
PAY RANGE
Pay range for this position is $65-95hr.
e4health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
At our organization, we believe in the principles of pay transparency to foster a fair and equitable workplace for all employees. In alignment with this commitment, we openly communicate salary ranges, bonus structures, and additional financial benefits associated with each position. We believe that transparency in compensation not only promotes trust and accountability but also helps mitigate wage gaps and biases. By providing clear and comprehensive information about compensation in our job descriptions, we aim to create a transparent and inclusive environment where all employees feel valued and respected. Join us in building a culture of fairness and transparency as we strive for excellence together.
Originally posted on Himalayas