Allsup Employment Services

Copy of Vocational Case Manager

Remote, United States remote Entry $47,500 - $70,000
remote Technology & IT Salary listed Curated
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About the role

About Allsup, LLC
Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.
About the role
The Vocational Case Manager serves as the primary point of contact for the unemployed beneficiaries as it relates to Allsup Employment Services Return to Work program. The Case Manager is responsible for building a positive relationship with the unemployed beneficiary. The Case Manager provides customized job placement solutions to the unemployed beneficiaries using established career-counseling techniques and technical knowledge, based on the beneficiaries’ established skills, education and past work experience by thoroughly reviewing claim information and assisting beneficiaries to return to gainful employment, and financial self-sufficiency.
What you'll do
Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program
Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources
Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate
Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work
Verifying the beneficiary’s employment goal is appropriate and achievable
Support and coach the beneficiary while applying for jobs, and job retention
Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result
Complete Social Security forms as required
Conduct conference calls with beneficiaries and social security
Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment
Other duties as assigned
Qualifications
Master’s and or Bachelor’s degree preferred or commensurate work experience
Two (2) or more years’ experience in case management, job placement, vocational rehabilitation preferred
Short-term disability or experience working with disabled individuals a plus
Employment specialist/job coach experience a plus
Ability to learn, retain and apply information
Ability to work in a fast-paced work environment and handle high volume of inbound and outbound phone calls
Customer service and collaboration skills
Bi-Lingual (Spanish) skills encouraged
Benefits
Monthly Incentive Plan
Health, Dental, and Vision Insurance
401(K) Matching
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off
Paid Holidays
Flexible Spending and Health Savings Account
Tuition Reimbursement
Pet Insurance
Employee Assistance Program
DISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.
Originally posted on Himalayas

Interview prep

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Role
Technology & IT Administration Customer Service Writing Copy Vocational remote

Likely questions

  1. Tell us about work you have done that is close to the Copy of Vocational Case Manager role.
  2. How would you approach your first 30 days at Allsup Employment Services?
  3. Which of Administration, Customer Service and Writing have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Administration, Customer Service and Writing.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Copy of Vocational Case Manager role because I can bring practical experience in Administration, Customer Service and Writing, learn the team quickly, and contribute to the outcomes Allsup Employment Services needs from this hire.

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