Equity Lifestyle Properties

Front Desk Clerk

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Front Desk Clerk in Ormond Beach, Florida.

What you'll do:

Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.

Your job will include:

Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
Process payments and deposits.
Run reports and submit maintenance request forms to ensure office efficiency.
Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
Prioritize customer satisfaction, address conflicts and solve problems promptly.

Experience & skills you need:

High school diploma or equivalent experience.
1+ years of experience in customer service with exceptional customer service skills.
Strong organizational skills and meticulous attention to detail.
Computer literacy and the ability to learn new systems.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT Customer Service Front Desk Clerk Technology remote

Likely questions

  1. Tell us about work you have done that is close to the Front Desk Clerk role.
  2. How would you approach your first 30 days at Equity Lifestyle Properties?
  3. Which of Customer Service, Front and Desk have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Front and Desk.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Front Desk Clerk role because I can bring practical experience in Customer Service, Front and Desk, learn the team quickly, and contribute to the outcomes Equity Lifestyle Properties needs from this hire.

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