About the role
Senior Appointment Setter / Inside Sales Representative (Remote)
Location: Remote (Philippines)
Work Schedule: U.S. Hours
Compensation: PHP 50,000 + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
About the Role
SmartScale360 is looking for an experienced Senior Appointment Setter / Inside Sales Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client. This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment.
Lead Conversion & Appointment Setting
Contact new inbound internet leads promptly to maximize conversion opportunities
Build rapport quickly and establish trust with prospective customers
Qualify homeowners based on company criteria
Schedule qualified in-home design consultations
Confirm appointments and proactively reschedule cancellations
Follow structured follow-up cadences to maximize lead conversion
Handle objections confidently and professionally
Follow up consistently until every opportunity has been fully exhausted
Lead & CRM Management
Manage new, aged, and inactive leads effectively
Re-engage cold and dormant opportunities
Maintain accurate and detailed CRM records after every interaction
Document conversations, customer needs, and follow-up activities
Ensure timely follow-up and prevent leads from being overlooked
Maintain organized pipelines and appointment schedules
Appointment Quality & Customer Experience
Focus on booking high-quality appointments with strong attendance rates
Minimize cancellations and no-shows through proactive communication
Build excitement and confidence before scheduled consultations
Set proper expectations for homeowners regarding the consultation process
Conduct appointment confirmations and reminder calls
Sales Process Improvement
Collaborate with leadership to improve scripts, messaging, and sales strategies
Share customer insights, trends, and feedback to improve conversion performance
Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness
Contribute ideas that enhance the customer journey and sales process
Leadership & Team Development (Growth Opportunity)
Assist in onboarding and training new appointment setters
Coach team members on objection handling and appointment-setting best practices
Review calls and provide constructive feedback
Monitor key performance metrics and accountability
Help develop scalable sales systems and processes
Grow into a leadership role overseeing the inside sales team
Key Performance Metrics
Contact Rate
Speed-to-Lead
Appointment Set Rate
Appointment Hold Rate
Rebooking Rate
Lead Response Time
CRM Accuracy & Documentation
Follow-up Completion Rate
Overall Contribution to Sales Revenue
Required Qualifications
Minimum 5 years of experience in inside sales, appointment setting, or outbound sales
Proven success converting inbound and outbound leads into qualified appointments
Excellent spoken and written English communication skills
Strong phone presence with confidence and professionalism
Experience handling objections and negotiating effectively
Proficiency with CRM systems and lead management platforms
Strong organizational, multitasking, and time management skills
Ability to work independently while consistently achieving performance goals
Technology-savvy with the ability to learn new software quickly
Reliable remote work setup with strong internet connection
Nice to Have
Experience using GoHighLevel (HighLevel)
Experience using Kixie or similar cloud dialers
Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate
Experience with high-volume outbound calling environments
Previous leadership, coaching, or sales management experience
Experience improving sales scripts, workflows, and conversion strategies
Ideal Candidate
Highly motivated, competitive, and goal-oriented
Strong relationship-building and consultative selling skills
Excellent objection-handling and closing abilities
Organized with exceptional attention to detail
Self-starter who takes ownership and works independently
Coachable and committed to continuous improvement
Comfortable working in a fast-paced, performance-driven environment
Strong critical thinking and problem-solving skills
Preferred Tools
CRM Platforms (GoHighLevel/HighLevel preferred)
Kixie or similar cloud-based dialer
Google Workspace & Microsoft Office
Communication tools (Slack, Zoom, Microsoft Teams)
Sales and lead management software
Work-From-Home Requirements
Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum
Internet: 100 Mbps stable connection
Backup: Secondary device, internet, and power supply required
Why Join SmartScale360?
Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need.
Apply now and help us make home care seamless for U.S. clients!
Originally posted on Himalayas