About the role

Headquarters: Remote

In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)

Work with our logistics and fulfillment team to resolve order/shipping issues

Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs

Create how-tos, guides, wikis, knowledge base, etc for recurring questions

We hope you:
Have great written communication skills

Like talking to users and are willing to constantly do so without external encouragement

Are able to empathize with users, and genuinely care about their problems — we can’t exist without them

To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-non-technical

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Customer Service Operations Remote Collaboration SQL remote

Likely questions

Tell us about work you have done that is close to the Customer Support (non-technical) role.
How would you approach your first 30 days at Umbrel?
Which of Customer Service, Operations and Remote Collaboration have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Customer Service, Operations and Remote Collaboration.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Support (non-technical) role because I can bring practical experience in Customer Service, Operations and Remote Collaboration, learn the team quickly, and contribute to the outcomes Umbrel needs from this hire.

Customer Support (non-technical)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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