About the role
We're looking for a Payments Operations Analyst to help customers unlock the full value of Congrify (an IXOPAY company) AI Payments Intelligence platform.
In this customer-facing role, you'll combine your expertise in payments, data analytics, and payment operations to help enterprise merchants improve payment performance, reduce costs, and make smarter decisions using their payment data. Working closely with customers and cross-functional teams, you'll transform complex payment data into actionable insights while ensuring high-quality data ingestion and operational excellence.
This is an opportunity to work at the intersection of payments, analytics, AI, and customer success while helping shape the future of intelligent payment optimization.
Tasks
What You'll Do
Deliver Customer Value
Partner with enterprise customers to understand their business goals, payment strategies, and operational challenges.
Act as a trusted advisor, helping customers optimize payment performance, improve authorization rates, reduce costs, and strengthen data-driven decision-making.
Lead regular business reviews, delivering actionable recommendations based on payment trends, analytics, and AI-generated insights.
Drive Data Excellence
Monitor customer data ingestion pipelines and data quality to ensure accurate, reliable analytics and reporting.
Analyze payment performance, transaction trends, and machine learning-generated anomalies to identify optimization opportunities.
Support customers with KPI configuration, dashboard customization, and data integration to maximize the value of IXOPAY's AI Payments Intelligence platform.
Collaborate Across Teams
Partner with Product, Data Engineering, Customer Experience, and Integration teams to deliver seamless customer solutions.
Translate customer feedback and business requirements into actionable product enhancements and feature requests.
Support successful customer implementations by providing technical guidance throughout onboarding and deployment.
Advance Product Innovation
Stay current on payment technologies, industry trends, regulatory requirements, and emerging developments in payment analytics and AI.
Share customer insights that help shape the future direction of IXOPAY's Payments Intelligence, Payment Orchestration, and Universal Tokenization solutions.
Champion operational excellence through continuous process improvement and a customer-first mindset.
Requirements
Required
5+ years of experience in payments operations, payment analytics, data analytics, or payment management.
Strong understanding of payment ecosystems, including payment service providers (PSPs), acquirers, card payments, and payment optimization.
Experience analyzing complex datasets and translating insights into business recommendations.
Experience working directly with enterprise customers in a consultative or customer-facing role.
Strong communication and presentation skills, with the ability to explain technical concepts to both technical and business stakeholders.
Excellent analytical thinking, problem-solving, and relationship management skills.
Ability to work independently while collaborating across cross-functional teams in a fast-paced environment.
Willingness to travel up to 25% for customer meetings and team collaboration.
Preferred
Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related field.
Experience working for a merchant, payment service provider (PSP), acquirer, or FinTech organization.
Experience with payment data analytics, business intelligence platforms, dashboards, or reporting tools.
Experience supporting AI-driven analytics or payment intelligence platforms.
Knowledge of payment orchestration, tokenization, fraud prevention, or payment optimization solutions.
Benefits
We offer:
Competitive salary and benefits
Professional growth and development opportunities
A collaborative, international team environment
Flexible hybrid working in Munich or Germany
Our Commitment to Inclusion
We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to IXOPAY.
Equal Opportunity Employer
IXOPAY is committed to building an inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other characteristic protected by applicable law.
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