Director, US Patient Services Operations

Overview
Alnylam (Nasdaq: ALNY) is delivering on a bold vision to turn scientific possibility into reality, with a robust RNA interference (RNAi) therapeutics platform. As the pioneer in RNAi and the leading RNAi therapeutics company, we are dedicated to translating breakthrough science into transformational medicines to help as many people as possible.
Reporting to the Senior Director, US Patient Services Operations Lead, the Director, Program Delivery is responsible for the leadership, execution, and optimization of day-to-day operations supporting of the US Patient Services team across patient access, affordability, and service delivery. This role ensures seamless coordination between internal teams, external vendors, and cross-functional partners to deliver a high-quality, compliant patient and provider experience. This individual will have three direct reports.
This position will report to the Senior Director, Patient Services Operations
Summary of Key Responsibilities

Maximize operational efficiency using available data, on the ground learnings, and market research while optimizing both internal and external service partner measures

Execute ongoing audits of launch analytics and reporting for Alnylam Assist, Field Reimbursement and Channel functions and ensuring appropriate data capture in custom CRM

Design and build of new dashboards to support ongoing and future product launches

Delivery of all financial services programs offered by Alnylam Assist

Surveilling competitive marketplace for new patient-facing and HCP initiatives and external customer service offerings

Conceive, develop and implement internal and external programs that drive resolution of complex issues (e.g., prior authorization issues, coordination between Alnylam Assist and channel distribution partners, need for additional patient or healthcare provider education and associated collateral, etc.)

Ensuring internal and external stakeholder satisfaction of US Patient Services and through regular communication, satisfaction surveys and execution of both internal and external key performance indicators

Support scalable development of launch capabilities, technology, and business process

Collaborates with legal, regulatory, and compliance stakeholders to ensure compliant development and execution of US Patient Services & Channel initiatives.

Qualifications

BS/BA degree (science or business degree preferred)

10 years business experience, with 8 years of experience in one or more of the following: Patient Services, Reimbursement, or operations within the pharmaceutical or biotech industry

Proven track record of executing strategic and tactical plans that have delivered strong commercial results

Strong desire to assess the competitive marketplace and develop/implement new patient programs and services

Flexible and stimulated by fast-paced environment

Experience in rare diseases desirable

Proven ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives.

Excellent interpersonal and communication skills

Ability to travel up to 20% as necessary

Clear alignment with Alnylam Core Values:

Commitment to People

Innovation and Discovery

Sense of Urgency

Open Culture

Passion for Excellence

U.S. Pay Range
$198,100.00 - $268,000.00
The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).
Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.
Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website:
About Alnylam
We are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.
At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.
Originally posted on Himalayas