Centene Corporation

Supervisor, Appeals

Remote, United States remote Entry $75,300 - $135,400
remote Technology & IT Salary listed Curated
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About the role

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
NOTE: REMOTE RN candidates may reside in any state but a current and active RN license from the state of California is strongly preferred
Position Purpose: Supervises Prior Authorization, Concurrent Review, and/or Retrospective Review Clinical Review team to ensure appropriate care to members. Supervises day-to-day activities of utilization management team.

Monitors and tracks UM resources to ensure adherence to performance, compliance, quality, and efficiency standards

Collaborates with utilization management team to resolve complex care member issues

Maintains knowledge of regulations, accreditation standards, and industry best practices related to utilization management

Works with utilization management team and senior management to identify opportunities for process and quality improvements within utilization management

Educates and provides resources for utilization management team on key initiatives and to facilitate on-going communication between utilization management team, members, and providers

Monitors prior authorization, concurrent review, and/or retrospective clinical review nurses and ensures compliance with applicable guidelines, policies, and procedures

Works with the senior management to develop and implement UM policies, procedures, and guidelines that ensure appropriate and effective utilization of healthcare services

Evaluates utilization management team performance and provides feedback regarding performance, goals, and career milestones

Provides coaching and guidance to utilization management team to ensure adherence to quality and performance standards

Assists with onboarding, hiring, and training utilization management team members

Leads and champions change within scope of responsibility

Performs other duties as assigned

Complies with all policies and standards

Education/Experience:
Requires Graduate of an Accredited School Nursing or Bachelor's degree and 4+ years of related experience.
Strong knowledge of appeals and utilization management principles preferred.
Preferred Experience:
3 - 5 years of direct work experience and knowledge of the appeals process and utilization management principles in managed care/MCO environments is preferred.

License/Certification:

RN - Registered Nurse - State Licensure and/or Compact State Licensure required

For Health Net Federal Services: Must have current and active licensure or certification that permits independent assessment required

For Health Net Federal Services (Medical Management): Certified Managed Care Nurse (CMCN) within 1-1/2 Yrs required

For Health Net Federal Services: US citizenship and current National Agency Check government security clearance required

NOTE: REMOTE RN candidates may reside in any state but a current and active RN license from the state of California is strongly preferred
Pay Range: $75,300.00 - $135,400.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT Remote Collaboration Supervisor Appeals Technology remote

Likely questions

  1. Tell us about work you have done that is close to the Supervisor, Appeals role.
  2. How would you approach your first 30 days at Centene Corporation?
  3. Which of Remote Collaboration, Supervisor and Appeals have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Remote Collaboration, Supervisor and Appeals.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Supervisor, Appeals role because I can bring practical experience in Remote Collaboration, Supervisor and Appeals, learn the team quickly, and contribute to the outcomes Centene Corporation needs from this hire.

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