Mercy

Insurance Services Rep I - Remote - Springfield

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

Find your calling at Mercy!
Insurance Services Representative I is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.Position Details:
Minimum Required Qualifications
Education:
HS Degree or Equivalent
Other Skills and Knowledge:
Computer and keyboarding skills

Preferred Experience:
Prior EPIC Resolute Hospital Billing or Ambulatory experience
Prior Revenue Cycle
Healthcare billing or insurance

Other Skills and Knowledge:
Basic Microsoft Excel and Word knowledge
Communication and customer service skills
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT Customer Service Excel Remote Collaboration Insurance Services remote

Likely questions

  1. Tell us about work you have done that is close to the Insurance Services Rep I - Remote - Springfield role.
  2. How would you approach your first 30 days at Mercy?
  3. Which of Customer Service, Excel and Remote Collaboration have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Excel and Remote Collaboration.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Insurance Services Rep I - Remote - Springfield role because I can bring practical experience in Customer Service, Excel and Remote Collaboration, learn the team quickly, and contribute to the outcomes Mercy needs from this hire.

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