About the role
Day to Day Responsibilities
(Being thorough in this section will allow the suppliers to pre-identify candidates more accurately.)
Review all HRIS transactional process requirements on a daily/weekly and as needed basis and manages the approval or rejection process
Understand the core HR policies and processes to make quality and timely processing decisions
Escalate transactional process issues and advanced issues to management for review
Manage all incoming HR cases/calls/chats requiring significant, HR Generalist knowledge and understanding a wide variety of HR processes, policies, and technical procedures such as questions pertaining to benefits, compensation, wellness programs, and leave of absence
Leverage other key business contacts as needed to resolve employee inquiries and related processes and deliverables (i.e., LOA, Benefits, Retirement, HR Tech, Payroll, Compensation, Employee Relations, Talent Acquisition, Eligibility, Performance Management, Benefits, Corporate Real Estate)
Manage cases with the utmost care, quality, and attention to detail, all while providing accurate information while enhancing the employee's experience with HR:Connect
Consult with leadership on any possible trends or escalations and may become point of contact for reaching out to other HR Centers of Excellence
Required Skills (top 3 Non-negotiables)
Resourceful - self-sufficient (efficient)
Takes ownership - fails fast and learns fast. Coachable/Receives feedback well and seeks it as well.
Strong Communicator - verbal and written
Preferred Skills (nice To Have)
Oracle HCM experience
Passion for HR. Possesses HR knowledge - extending to SHRM CP
Strong relationship builder
Disqualifiers/Dislikes on Resumes
Inexperience with HR and high-volume work environment/high case load.
Education Requirements
Associates or Bachelors in HR or 5 years of HR experience in lieu of education
Required Testing
N/A
Software Skills Required
Experience in Oracle HCM, Ultipro/UKG, and/or ServiceNow Preferred
Required Certifications
None - HR certifications would be a bonus
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