About the role

Operations Executive - Poland
About BeMyGuest

BeMyGuest is a leading B2B travel technology platform connecting tour, attraction, and activity suppliers with global distribution partners. Our platform enables travel businesses to expand distribution, manage inventory, and grow revenue through technology and strategic partnerships.
We are looking for Operations Executives to support operators using our platform and help them maximize the value of our distribution network and booking systems.
Key Responsibilities
Platform & Product Management

Upload and maintain product information including descriptions, pricing, calendars, and images.

Ensure the accuracy and quality of product listings across the platform.

Use AI tools to assist with content creation, optimization, and translation of product descriptions.

Operator & Customer Support

Provide ongoing support to operators using our platform and booking systems.

Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone.

API & System Support

Assist in troubleshooting reservation system and API integration issues.

Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.

Requirements

1–3 years of experience in operations, customer support, eCommerce, OTA, or similar roles.

Strong attention to detail and ability to work in a fast-paced environment.

Excellent communication and customer service skills.

Strong written and spoken English to support communication with an international team.

Experience using AI tools for content creation or translation.

Familiarity with API or system troubleshooting is an advantage.

Location

We are primarily looking for candidates based in Poland.

However, candidates based in other locations within similar time zones will also be considered.

This is a full-time and remote role with a 5-day work week, typically scheduled Tuesday–Saturday or Sunday–Thursday depending on operational requirements.

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT API integration Customer Service Operations Remote Collaboration remote

Likely questions

Tell us about work you have done that is close to the Operations Executive - Poland role.
How would you approach your first 30 days at BeMyGuest?
Which of API integration, Customer Service and Operations have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with API integration, Customer Service and Operations.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Operations Executive - Poland role because I can bring practical experience in API integration, Customer Service and Operations, learn the team quickly, and contribute to the outcomes BeMyGuest needs from this hire.

Operations Executive - Poland

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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