About the role
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Software industry experience.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
Responsibilities include:
Participate in the identification and documentation of customer’s NetSuite value gaps using our proprietary SuiteReview methodology
Participate in driving the approach to remediate gaps, and consensus with the Customer of same
Work with customers to remediate highest priority gaps
Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
Define detailed functional requirements for automations and integrations to NetSuite
Work with TS team to design and unit test automations and integrations
Perform quality reviews of deliverables developed by other team members
Continue to increase product knowledge and pursue relevant certifications
Collaboration with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc)
Follow essential internal business processes aligned toward delighting our Customers
Preferred Qualifications include:
6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets
Strong NetSuite ERP experience
2+ years external consulting role experience with sustained C-suite interactions
Experience with defining requirements for complex customizations and integrations
Proven custom development analysis, design, and testing skills
Strong communication skills
Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes
Ability to evolve Customer business processes based on leading practices
Passion for driving Customer satisfaction
Project and/or team leadership experience
Finance and/or Accounting professional and/or academic background a plus
NetSuite ERP Consultant or other relevant product certifications a plus
Ability to use a team of people with a broad range of functional, process, organizational change, and technical skills
Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap
Travel Requirement: Modest to moderate, as appropriate
Originally posted on Himalayas