About the role

This program provides IT services focused on building, securing, and operating the Department of Veteran Affairs LGY’s home loan product-line technology. The contract’s purpose is to modernize and sustain critical home loan technology systems that support LGY’s delivery of mortgage-related services to program stakeholders, to provide continuous delivery and security integration.
Position Description: SES is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.

Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)

Develop user guides, API documentation, knowledge base articles, and training materials

Translate complex technical and regulatory concepts into clear, concise content

Collaborate with engineers and product managers to document features and system changes

Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)

Maintain documentation standards, templates, and style guides

Support onboarding and training through structured learning materials

Manage documentation lifecycle, versioning, and updates

Participate in product releases to ensure documentation readiness

Gather feedback to continuously improve documentation quality and usability

Requirements
· Education & Experience (must meet one of the following):
o Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries, OR
o 7 years of experience in technical writing, preferably in fintech or regulated industries.
· Ability to obtain VA Public Trust Clearance.
· Strong ability to understand and explain complex technical systems.
· Experience writing API documentation and developer-facing content.
· Proficient in Microsoft Word and Adobe writing and editing capabilities.
· Proficient in Confluence and SharePoint documentation and knowledge base systems.
· Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.
· Excellent writing, editing, and communication skills.
· Ability to manage multiple projects and deadlines.
· Strong attention to detail and accuracy.
· Ability to simplify complex information for diverse audiences
· Strong collaboration with technical and non-technical stakeholders
· Structured thinking and content organization
· Attention to detail and consistency
· Adaptability in fast-paced, regulated environments
· Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Preferred Skills
· Experience in mortgage, lending, or financial services.
· Understanding of mortgage lifecycle (origination, underwriting, closing, servicing).
· Familiarity with MISMO standards and financial data structures.
· Experience working in Agile/Scrum environments.
· Knowledge of UX writing principles and content design.
· Experience with content management systems and documentation platforms.
· Exposure to compliance and regulatory documentation.
· Experience creating training content or instructional design.
· Familiarity with AI tools for content generation and documentation.
· Experience in digital mortgage transformation initiatives.
· Knowledge of API-first and microservices architectures.
Position Details
· Employment type: Full-Time, W2
· Location: 100% Remote (US-based)
· Hours: 40 hours/week with availability during core business hours of 8am–5pm ET
· Start date: ASAP
· Eligibility: Must be eligible to obtain a Public Trust clearance
Benefits
SES provides a competitive salary and the following benefits:

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Originally posted on Himalayas

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Role

Technology & IT API integration Excel Project Management Remote Collaboration Sales remote

Likely questions

Tell us about work you have done that is close to the Technical Writer role.
How would you approach your first 30 days at Systems Engineering Solutions Corporation?
Which of API integration, Excel and Project Management have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

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A recent example that proves your experience with API integration, Excel and Project Management.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

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What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Technical Writer role because I can bring practical experience in API integration, Excel and Project Management, learn the team quickly, and contribute to the outcomes Systems Engineering Solutions Corporation needs from this hire.

Technical Writer

About the role

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Likely questions

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