NCR Voyix

Customer Engineer - Melbourne

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY:
Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products
Parts management and organisation
Continuous training online and in face-to-face classrooms
Work autonomously in the field and office
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
Some interstate travel may be required

Job Description Summary
POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY:
Diagnosing and Repairing SelfServ Checkouts, POS Terminals as well as other NCR products
Parts management and organisation
Continuous training online and in face-to-face classrooms
Work autonomously in the field and office
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
Some interstate travel may be required
Job Description
BASIC QUALIFICATIONS:Must have PC hardware and software repair experience
Electro-mechanical device repair and aptitude an advantage
Previous experience with SelfServe Checkout repairs is a strong advantage
NMI Verification Licence advantageous

To be successful for this role, you must have:Passion for new technology
Willing to travel and complete service calls as required
Able to work autonomously, professionally and be an excellent communicator
Valid Driver’s license
Strong Customer service skills
A minimum 2 years’ experience with electromechanical equipment

Additional Job Description:
Candidate must be an Australian permanent resident or citizen.
Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT Customer Service Human Resources Operations Customer Engineer remote

Likely questions

  1. Tell us about work you have done that is close to the Customer Engineer - Melbourne role.
  2. How would you approach your first 30 days at NCR Voyix?
  3. Which of Customer Service, Human Resources and Operations have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Human Resources and Operations.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Customer Engineer - Melbourne role because I can bring practical experience in Customer Service, Human Resources and Operations, learn the team quickly, and contribute to the outcomes NCR Voyix needs from this hire.

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