Conexess Group

Customer Portal & CRM Support Rep II (Oracle CRM, Sharepoint, Salesforce CRM, ServiceNow)

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

Customer Portal $ CRM Support Rep II (2 Openings) - 100% Remote
United States - 100% Remote
This role provides first and second level support to internal and external users of certain company systems, upwards of 20 basic to moderately-complex cases per day. Investigates... 

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT CRM Remote Collaboration Customer Portal Support remote

Likely questions

  1. Tell us about work you have done that is close to the Customer Portal & CRM Support Rep II (Oracle CRM, Sharepoint, Salesforce CRM, ServiceNow) role.
  2. How would you approach your first 30 days at Conexess Group?
  3. Which of CRM, Remote Collaboration and Customer have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with CRM, Remote Collaboration and Customer.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Customer Portal & CRM Support Rep II (Oracle CRM, Sharepoint, Salesforce CRM, ServiceNow) role because I can bring practical experience in CRM, Remote Collaboration and Customer, learn the team quickly, and contribute to the outcomes Conexess Group needs from this hire.

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