Akamai Technologies

Technical Account Manager

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

Are you excited to work with innovative security products? / Does the prospect of a career in cybersecurity inspire you?
Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?
Join Akamai's Enterprise Security Group Customer Success Team!
We're always looking for new people to further our purpose of making life better for billions of people, billions of times a day by powering and protecting businesses online.
Partner with the best
As a Technical Account Manager (TAM) for Guardicore Segmentation at Akamai Technologies, you will act as a trusted technical advisor to our strategic enterprise customers. You will guide them in implementing and optimizing Zero Trust segmentation strategies, ensuring they maximize the value of our platform while strengthening their security posture.
This is a technical, customer-facing role that combines cybersecurity expertise, relationship management, and strategic thinking. You will work closely with customers across the EMEA region, as well as with internal teams including Customer Success, Professional Services, Product, and Support.
As a Technical Account Manager, you will be responsible for:

Owning the Technical Relationship

Driving Customer Success & Adoption

Delivering Strategic Value

Demonstrating Technical Expertise & Problem Solving

Driving Growth & Expansion

Do what you love
To be successful in this role you will:

Have relevant experience in a customer-facing technical role (TAM, Solutions Engineer, Security Engineer, or similar)

Have solid understanding of networking fundamentals (TCP/IP, firewalls, routing, segmentation)

Have experience with cybersecurity concepts (Zero Trust, microsegmentation, threat detection)

Have hands-on experience with Linux/Windows environments

Have solid troubleshooting and problem-solving skills

Have experience working with large enterprise customers in EMEA and be fluent in English

Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health

Your finances

Your family

Your time at work

Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
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Interview prep

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Role
Technology & IT Technical Account Manager Technology remote

Likely questions

  1. Tell us about work you have done that is close to the Technical Account Manager role.
  2. How would you approach your first 30 days at Akamai Technologies?
  3. Which of Technical, Account and Manager have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Technical, Account and Manager.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Technical Account Manager role because I can bring practical experience in Technical, Account and Manager, learn the team quickly, and contribute to the outcomes Akamai Technologies needs from this hire.

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