Amentum

Message Center Operator

Remote remote Mid Salary not listed
remote Mid level Technology & IT Curated
Sign in to apply Free account — we bring you straight back to this role.

About the role

Amentum is seeking a Message Center Operator to support the Atlantic Undersea Test and Evaluation Center (AUTEC) Mission in Andros Island, Bahamas. AUTEC is a Major Range and Test Facility Base (MRTFB) and the Naval Undersea Warfare Center, Division Newport's largest single team project, providing both deep and shallow water test and training environments. The Message Center Operator is responsible for maintaining strict accountability for Local Element CMS/EKMS and other associated classified materials, records, and equipment in the Communications Message Center. They will also be responsible for receiving, processing, and distributing incoming and outgoing Naval and civilian message traffic for the AUTEC project. Must be able to obtain and maintain a Secret U.S. Government Clearance. Note: U.S. Citizenship is required to obtain a Secret Clearance.

Responsibilities:

Proficiency in loading classified material utilizing electronic devices and adherence to stringent COMSEC procedures.
Monitor communications circuits during real-time test operations and initiates action to rectify circuit outages.
Monitor all circuits for ACC when ACC is not staffed.
Report equipment malfunctions to appropriate technical and management personnel.
Maintain and establish radio and telephone communications as required including adherence to proper procedures and record keeping.
Maintain a detailed daily official record of tasks/duties/events accomplished or observed in the Communications Message Center.
Perform other duties as assigned, required or directed.

Qualifications:

High school graduate/equivalent or better.
3-5 years related experience working in a communications computer media environment.
Military Message Center/EKMS experience desired and preferred.
Ability to pass Message Center Communications Qualifications requirements within 60 days of hire.
Maintain and sustain training and level of knowledge requirements in associated administrative and limited technical disciplines.
Adapt to a rotating shift schedule (12-hour increments).
Maintain a consistent high standard of professionalism with customers and coworkers.
Able to follow a structured chain of command.
Demonstration of consistently excellent customer service skills required.
Occasionally lift/pull/push up to and including 40 pounds of office supplies.
Frequently exposed to circuit noise and periodic alarms in the Message Center.
Knowledgeable in Microsoft Windows 10 or later and MS Outlook. (Skill in Word, PowerPoint, Excel a plus)
Consistently demonstrate excellent oral and written communication skills.
This position requires the individual to be eligible to obtain a US Government security clearance; US Citizenship is required
Must be able to reside in remote location with limited medical facilities.
A valid US Passport and Driver’s License is required.

Please mention the word **VIBRANTLY** and tag RMmEwMTo3ZTAxOjoyMDAwOmU1ZmY6ZmU4YjoxYTg= when applying to show you read the job post completely (#RMmEwMTo3ZTAxOjoyMDAwOmU1ZmY6ZmU4YjoxYTg=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Customer Service Excel Operations Remote Collaboration Mid level remote

Likely questions

  1. Tell us about work you have done that is close to the Message Center Operator role.
  2. How would you approach your first 30 days at Amentum?
  3. Which of Customer Service, Excel and Operations have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Excel and Operations.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Message Center Operator role because I can bring practical experience in Customer Service, Excel and Operations, learn the team quickly, and contribute to the outcomes Amentum needs from this hire.

Related jobs.

More roles from this company or category.