About the role

Headquarters: Perth, Australia
URL: https://www.thecareside.com.au/

As our Inside Sales Team Leader, you will lead the team responsible for converting inbound enquiries into qualified appointments for our field sales team. Your work will directly impact new client growth, sales performance, and our geographic expansion across Australia.

You will manage an established team of 6–8 inside sales representatives based in the Philippines. The team follows up with inbound enquiries, qualifies prospective clients, and schedules phone consultations or in-home visits with our field sales team. Success in this role is measured by the number of appointments booked and downstream sales conversions.

The ideal candidate has experience leading inside sales, SDR, appointment-setting, telemarketing, or call centre teams in a performance-driven environment. This role is best suited to candidates based in Southeast Asia who have experience leading Philippines-based teams and working with companies based in Australia, the United States, or the United Kingdom. Experience living or working as an expatriate is highly desirable. Candidates must be able to work during Australian business hours.

Your Responsibilities

Develop, train, and coach inside sales representatives

Conduct regular one-on-one coaching sessions, performance reviews, and sales training sessions

Monitor and improve key performance indicators, including lead response times, appointment booking rates, and sales conversions

Collaborate with marketing and field sales teams to improve handoffs

Become an expert in Australia’s aged care system, home care funding, and The CareSide’s service offering so you can effectively coach the team and improve sales

Your Background

2+ years of experience managing sales, SDR, BDR, or call centre teams

Experience coaching sales representatives using KPIs and performance metrics

Experience managing remote teams

Strong understanding of consultative selling and buyer psychology

Excellent verbal and written communication skills

Ability to analyse data, identify bottlenecks, and improve processes

To apply: https://weworkremotely.com/remote-jobs/the-careside-inside-sales-team-leader

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Marketing & Sales Remote Collaboration Sales Inside Leader Marketing remote

Likely questions

Tell us about work you have done that is close to the Inside Sales Team Leader role.
How would you approach your first 30 days at The CareSide?
Which of Remote Collaboration, Sales and Inside have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Remote Collaboration, Sales and Inside.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Inside Sales Team Leader role because I can bring practical experience in Remote Collaboration, Sales and Inside, learn the team quickly, and contribute to the outcomes The CareSide needs from this hire.

Inside Sales Team Leader

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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