About the role
Have you always considered yourself a natural leader? Are you proud of your Bulgarian language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for!
While leading a team of agents, supporting exceptional clients, and providing satisfaction to both the company and the customer, your main duties and responsibilities would be:
Improving common communication through timely and accurate provision of information for the purpose of joint development
Organizing a team that will provide quality information about a particular service in the appropriate time period
Respecting the agreed SLA with the client
Quality and timely reporting to the client
Data entry and monitoring of PNL status
Motivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust, and the existence of teamwork
Participating in meetings needed for improvement of the quality of work and services - feedback, challenges, lessons learned, and joint challenges
Creating a timetable for team members to meet customer service expectations
Taking care of working hours and requests for free days/absence
Transferring knowledge to new members of the team
What we expect from you:
Fluency in Bulgarian and English – both written and spoken
Previous experience in Customer Support, Contact Center or a similar customer-facing environment
Previous experience in a Team Leader, Supervisor, Senior Agent or similar leadership role is a plus
Strong communication and interpersonal skills
Good organizational and problem-solving skills
Ability to motivate and develop team members
Ability to work in a fast-paced and target-driven environment
Good knowledge of MS Office
What you will get from us:
Remote model of work
Opportunity to develop skills through paid training
Work in a large, international team
Private health insurance
Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)
There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!