About the role
Time Commitment: approx. 10 hours/week (flexible)
Benefits: Grow and learn with an engaged international team, with the opportunity to gain a LinkedIn recommendation.
Role Overview
EUSMS is seeking a detail-oriented, systems-curious Volunteer Junior IT Support Assistant to support user access, onboarding/offboarding, and routine administration tasks in Odoo (ERP) and Microsoft 365.
Working under our lead IT Administrator, you’ll help maintain secure and organized systems by managing user accounts, adjusting user access, and documenting internal processes across multiple platforms. This is a hands-on, growth opportunity to gain real experience in nonprofit IT administration while supporting our mission in East Africa and beyond.
You’ll work remotely and closely with the IT Administrator team to ensure new team members are onboarded efficiently, permissions are kept up to date, and documentation stays current — all with light guidance and flexibility.
Tasks
User Lifecycle Management
Set up new user accounts and permissions in Microsoft 365 and Odoo
Adjust roles and groups based on job function (e.g. Projects, CRM, Finance)
Offboard departing users (email forwarding, access removal, license deactivation)
Maintain starter–changer–leaver (SCL) checklist and logs
Light Systems Administration
Reset passwords and assist with access issues
Track user metadata changes (titles, aliases, department tags)
Update security groups in SharePoint or Teams when needed
Support basic field/tag edits in Odoo 18 (Community Edition)
Documentation & Support
Keep audit ready internal SOPs and onboarding guides up to date
Log actions for compliance and internal tracking
Respond to user requests in coordination with IT Admin
Requirements
Basic familiarity with Microsoft 365 Admin
Comfortable navigating admin menus and updating user settings
Detail-oriented with consistent follow-through on tasks
Proactive communicator in a remote team
Fluent in English
Benefits
A volunteer position you can reference on your CV or LinkedIn
Practical experience supporting IT operations for a remote global NGO
Exposure to Odoo ERP and Microsoft 365 account management
Mentorship from a lead IT Administrator and global finance team
Recognition in internal reports and operational leadership briefings
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