About the role
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Job Summary
The Strategic Customer Project Manager 4 (SCPM4) serves as a senior project delivery leader responsible for complex customer portfolios, organizational readiness, and team development. This role acts as the primary escalation point for Strategic CPMs, drives operational excellence through governance and continuous improvement, and builds organizational capability through coaching, onboarding, and training. The SCPM4 partners across the business to remove barriers, enhance delivery performance, and drive successful customer outcomes.Job Description
Team Leadership & Development
Serve as the first-level escalation point for Strategic CPMs.
Lead onboarding, training, coaching, and professional development initiatives.
Conduct funnel reviews, portfolio reviews, and project deep dives to drive execution, customer outcomes, and revenue realization.
Facilitate team huddles, knowledge-sharing sessions, and best-practice adoption.
Portfolio & Delivery Leadership
Oversee complex customer programs and high-impact initiatives across all advanced products.
Support resolution of delivery risks, customer concerns, and operational challenges through critical thinking and sound business judgment.
Provide SCPM3 support and after-hours coverage as business needs require.
Process Excellence & Governance
Own and maintain training materials, process documentation, and delivery standards.
Lead continuous improvement initiatives, governance reviews, and process compliance efforts.
Identify systemic challenges and implement scalable solutions that improve operational performance and customer experience.
Cross-Functional Leadership
Lead and participate in cross-functional meetings, tiger teams, and strategic initiatives.
Partner with cross-functional stakeholders to drive alignment and remove barriers.
Influence decision-making and drive resolution of complex escalations without direct authority.
Reporting & Business Support
Develop operational reporting and insights to support business decisions.
Monitor trends, identify risks, and recommend opportunities to improve team and organizational performance.
Qualifications
Subject Matter Expert in Comcast Business advanced products and service delivery.
Proven success leading complex projects, escalations, and cross-functional initiatives.
Strong leadership, coaching, communication, and organizational skills.
Demonstrated ability to manage competing priorities and thrive in a fast-paced environment.
Proven ability to influence outcomes, build strategic partnerships, and drive continuous improvement.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Collaboration, Communication, Project CompletionsWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
7-10 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Originally posted on Himalayas