About the role

...:30 pm
No weekends!
On-site in our Bangor, PA office
Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained
When role transitions...

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Customer Service Remote Collaboration Inbound Customer Service Mid level

Likely questions

Tell us about work you have done that is close to the Inbound Customer Service Representative role.
How would you approach your first 30 days at Berkheimer Tax Innovations?
Which of Customer Service, Remote Collaboration and Inbound have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer Service, Remote Collaboration and Inbound.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Inbound Customer Service Representative role because I can bring practical experience in Customer Service, Remote Collaboration and Inbound, learn the team quickly, and contribute to the outcomes Berkheimer Tax Innovations needs from this hire.

Inbound Customer Service Representative

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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