OTR

Reddy Express Alice Springs Mt Gillen Customer Service Representative

Alice Springs full-time Mid Salary not listed
full-time Mid level Technology & IT Curated
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About the role

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

You are focused on providing outstanding customer service
You are comfortable working alone as well as within a team
You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
You have the availability to work flexible hours (including late nights, early mornings and weekends)
Be willing to learn and promote our wide range of products and specials

For the exciting opportunity to be a part of our amazing team, please apply today!

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Customer Service Reddy Express Alice Springs Mid level

Likely questions

  1. Tell us about work you have done that is close to the Reddy Express Alice Springs Mt Gillen Customer Service Representative role.
  2. How would you approach your first 30 days at OTR?
  3. Which of Customer Service, Reddy and Express have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Reddy and Express.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Reddy Express Alice Springs Mt Gillen Customer Service Representative role because I can bring practical experience in Customer Service, Reddy and Express, learn the team quickly, and contribute to the outcomes OTR needs from this hire.

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