UFG

Lead General Adjuster

United States full-time Senior $103,221 - $136,105
full-time Senior level Technology & IT Salary listed Curated
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About the role

UFG is currently seeking a Lead General Adjuster - Field who will be responsible for handling Regional, and as needed, company-wide large property losses.  The adjuster is responsible for determining the exposure, evaluating the loss and bring about a timely resolution.  In addition to providing exceptional customer service, this adjuster is responsible for controlling expenses and eliminating leakage associated with large property losses.  This adjuster will serve as the CAT Coordinator for designated catastrophes. 
**The ideal candidate will be located in Dallas, TX area**
Essential Duties & Responsibilities:

Handle large property losses within the region or elsewhere as needed in adherence with Claims Best Practices & Claims Gold Standard reserving.

CAT coordinator for designated catastrophe in compliance with UFG’s Catastrophe Plan.

Responsible for the oversight of UFG’s Catastrophe Plan and an annual review and update as needed.

Daily CAT duties include monitoring Catography reports for CAT activity.

Serve as a property training resource including assisting in new hire training, regional property training and as a general subject matter expert

Job Specifications:
Education:

4-year college degree preferred

AIC, SCLA or PCLA of the AEI series (If the adjuster does not have a designation, one will be completed within 3 years.)

The willingness and ability to be involved in continuing education relevant to the position/duties.

Meet the appropriate state licensing laws and requirements.

Experience:
10 years of property claims experience
Knowledge, skills & abilities:

Self-motivated individual with a good command of time management and ability to function with little supervision.

Strong technical, analytical and investigative skills.

Appropriate computer skills and estimating software skills.

Solid written, verbal communication, and presentation skills.

Strong soft and customer service skills.

Ability to work and function in a team environment.

Demonstrate leadership capabilities.

Working Conditions:

This position will frequently require irregular hours to complete assigned claim, inclusive of evenings and weekends. It will require overnight travel, including assignment to catastrophes.

Ability to work independently and from a remote home office.

Travel estimated up to 50% of the time and on short notice.

Physical requirements of the job include working outside, lifting 40 lbs.

Pay Transparency Statement:
UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $103,221 - $136,105 annually, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.
In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

Annual incentive compensation

Medical, dental, vision & life insurance

Accident, critical Illness & short-term disability insurance

Retirement plans with employer contributions

Generous time-off program

Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.
Originally posted on Himalayas

Interview prep

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Senior
Technology & IT Customer Service Remote Collaboration General Adjuster Technology Senior level

Likely questions

  1. Tell us about work you have done that is close to the Lead General Adjuster role.
  2. How would you approach your first 30 days at UFG?
  3. Which of Customer Service, Remote Collaboration and General have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Remote Collaboration and General.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Lead General Adjuster role because I can bring practical experience in Customer Service, Remote Collaboration and General, learn the team quickly, and contribute to the outcomes UFG needs from this hire.

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