About the role
About the Team
At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.
We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.
About the Role
The Associate Account Director, Tier 3 focuses on customer engagement and renewal health across SMB accounts, identifying and surfacing growth opportunities at scale. The role carries GRR and NRR targets and partners closely with a Customer Success Specialist on account health, onboarding, product adoption, usage, and renewals. Given the SMB volume and account overlap with CSS, strong organization and capacity management are essential.
How you’ll Contribute:
Own GRR and NRR goals for an assigned high-volume set of existing SMB accounts
Manage a high-volume expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation CRM as deals progress to closed won
Handle discussions with clients who have exceeded contract limits and negotiate a new contract to better suit the client's needs
Meet regularly with CSS to review account health, loss risks, and expansion opportunities, sharing insights and best practices to strengthen their ability to spot and flag growth potential
Engage customers in renewal and growth conversations, surfacing and acting on expansion opportunities as they arise
Prioritize and triage a large account portfolio, flexing into CSS-adjacent work when capacity allows, applying judgment on where to invest time for the highest-value outcomes
Partner with leadership on renewal opportunities with a growth component and broader SMB growth strategy
Work cross-functionally with Product, Sales, Service Delivery, and Customer Experience to support execution of sold solutions
Surface feedback and escalate blockers or trends impacting growth across the SMB customer base
Stay current on product updates, competitive positioning, and industry trends to effectively position solutions
Who you are:
1-3+ years of experience in SMB account management, expansion sales, or account management within a SaaS or B2B environment
Track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers, ideally at higher volume/velocity
Highly organized, able to manage a large account portfolio and shift between AD and CSS-adjacent tasks as capacity requires
Skilled at working cross-functionally and collaboratively in a team-based account model
Strong communicator, comfortable leading concise, efficient sales conversations
Confident in managing a high-volume pipeline, forecasting accurately, and maintaining CRM hygiene
Analytical and data-driven, with the ability to spot trends and surface actionable insights
Comfortable navigating renewal conversations that include growth components
Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets
Our Values:
Relentlessly Prioritize the Customer
Own Outcomes
Be Straightforward
Act Now & Iterate
Grit
Decide with Data
Hire and Develop A Players
Be Coachable
Organize and Plan
Expect and Embrace Change
Benefits and Perks:
Work with a talented but humble team
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible PTO Policy
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored.
Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email [email protected] if you require an accommodation.
Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.