About the role
Description
🤓 TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tech background — through cohort-based programs built on our own platform and curriculum, developed in partnership with Nebius AI. Our team is fully remote and globally distributed, and we serve a large, active student base across both regions.
TripleTen LATAM is among the Top 3 EdTech companies in LATAM and are on track to become the regional leader. We’re recognized as absolute leaders in paid advertising performance within the EdTech space in LATAM.
Now we’re looking for the ORM Consultant.
What you will do
- Monitor brand mentions across social media platforms, forums, and online communities (including Reddit, Quora, and regional platforms).
- Consult on reputation management on platforms, including fostering a neutral and positive discussion protocols.
- Respond to negative reviews and comments in a timely and professional manner, de-escalating conflicts and turning detractors into neutral or positive voices.
- Develop and implement ORM strategies to improve overall brand perception in LATAM markets.
- Collaborate with marketing, sales, and support teams to align messaging and address recurring complaints at the root.
- Prepare regular reports on brand sentiment trends, share of voice, and reputation KPIs.
Requirements
Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities) -- understanding of community culture and anonymous audience dynamics
Familiarity with social listening tools capable of tracking forum activity (Brandwatch, Brand24 Mention, YouScan, or similar)
2+ years of experience in ORM, community management, or a related field
Strong understanding of social media platforms and review ecosystems relevant to LATAM (Reddit, Quora, Facebook, local platforms)
Experience with social listening tools (Brandwatch, Mention, YouScan, or similar)
Excellent written communication skills in Spanish; English is a plus
Ability to work independently, manage own time, and deliver results without daily oversight
Analytical mindset with the ability to translate data into actionable insights
EdTech or B2C experience is an advantage
What we can offer you
Project-based cooperation with flexible workload
Remote, async-friendly format
Competitive rate per task / per hour (negotiable based on scope)
Long-term collaboration potential as we scale ORM efforts in LATAM
Originally posted on Himalayas