About the role
We are looking for an experienced Executive Assistant to work closely with the founder of a successful and growing business.
This is not a traditional EA role focused purely on diary management and basic administration. The right person will become closely involved in the day-to-day running of the business, learn how everything works, take ownership of operational responsibilities and, over time, develop into an Operations Manager.
The immediate objective is to take a significant amount of operational work away from the founder so they can spend more time on clients, business development and strategic growth.
Over the first 4–6 months, you will work closely with the founder to understand the business, take over recurring responsibilities, document processes and identify areas where the business can operate more efficiently.
As your knowledge and responsibility increases, the role will develop towards managing processes, people and day-to-day operations.
Due to the working environment of this role, we will only be reviewing applications from British nationals at this stage.
Key Responsibilities
Executive Support
Manage the founder's inbox and day-to-day correspondence
Handle routine client communications and follow-ups
Manage calendars, meetings and appointments
Prepare information and documentation ahead of meetings
Keep track of outstanding actions and make sure nothing falls through the cracks
Follow up with clients, suppliers and team members as required
Take ownership of recurring administrative responsibilities
Business Administration
Keep business administration organised and up to date
Monitor outstanding tasks, deadlines and commitments
Ensure documents are prepared, sent and filed correctly
Maintain internal records and systems
Coordinate information between the founder, clients and contractors
Identify administrative bottlenecks and deal with them before they become problems
Establish and maintain simple, effective processes
Operations
As you become familiar with the business, you will gradually take on greater operational responsibility, including:
Documenting existing processes and creating SOPs
Reviewing how work is currently being completed and identifying improvements
Managing recurring operational tasks without founder involvement
Coordinating contractors and team members
Monitoring deadlines and deliverables
Helping manage workloads and priorities
Maintaining accountability across the team
Identifying issues and bringing solutions rather than simply reporting problems
Taking responsibility for keeping the business running smoothly day to day
Progression to Operations Manager
The long-term intention is for this position to develop into an Operations Manager role.
The successful candidate will gradually move from completing tasks personally to managing the systems and people responsible for completing them.
This may include:
Managing day-to-day operations
Overseeing contractors and team members
Implementing and improving SOPs
Managing workflows and internal systems
Monitoring performance and deadlines
Supporting recruitment and onboarding
Identifying operational inefficiencies
Taking responsibility for projects from start to finish
Becoming the main operational point of contact for the founder
What We're Looking For
We are looking for an experienced EA or senior administrative professional who wants more responsibility than a traditional assistant position provides.
You should have:
Previous experience as an Executive Assistant, Senior Administrator, Operations Assistant or similar
Experience supporting a business owner, executive or senior leader
Excellent written and spoken English
Strong organisational and time-management skills
Excellent attention to detail
Confidence managing multiple priorities
Strong communication skills
Good judgement and discretion
Experience working with a range of online business systems
The ability to learn a business quickly and understand how its different parts fit together
Experience with operations, project management, process improvement or team coordination would be highly desirable.
Personality & Working Style
This role will suit someone who naturally takes ownership.
We are not looking for someone who waits for a list of instructions each morning.
You should be comfortable looking at what needs to be done, prioritising it and getting on with it.
The ideal candidate will:
Be proactive rather than reactive
Spot problems before they reach the founder
Follow things through to completion
Be comfortable chasing people when necessary
Take responsibility rather than passing problems upwards
Ask questions when needed, but also be capable of finding answers independently
Be commercially aware and interested in how a business operates
Be comfortable with change and increasing responsibility
Have the confidence to make sensible recommendations
Take pride in keeping things organised and under control
A key test of suitability will be whether you can genuinely take work off the founder's plate, rather than creating another layer of management for them.
The First 4–6 Months
Initially, you will spend significant time working alongside the founder and learning the business.
The expectation is that you will progressively:
Learn → Take Ownership → Improve → Manage
You will first understand how the business works, then take over recurring responsibilities, document and improve the processes, and eventually begin managing those processes and the people involved in them.
The aim is for the founder to become increasingly removed from day-to-day administration and operations as your responsibility grows.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Originally posted on Himalayas