About the role
Work Setup: Remote
Contract Type: Seasonal (November 2 - January 29, 2027)
Equipment: BYOD
Schedule: TBD (Must be open to night shift)
Start Date: November 2, 2026
What does a day in the life of a Customer Service Representative look like?
Respond promptly and professionally to customer inquiries via phone, email, or chat
Provide accurate information about products and services to customers
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications of a Customer Service Representative?
Previous customer service experience or equivalent
6 months to 1+ years of previous customer service experience, preferably in a call center environment
Good communication skills, both verbal and written
Proficient in using computers and various software applications
Knowledge and experience with a CRM preferred
Must meet minimum BYOD (bring your own device) and internet speed specifications
E-commerce experience
Zendesk experience is a plus
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Originally posted on Himalayas