ServiceNow

Sr. CRM Account Executive - Manufacturing

Remote, United States remote Entry $125,450 - $150,540
remote Technology & IT Salary listed Curated
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About the role

Headquarters: 176 North Racine Ave, Suite 500, Chicago, Illinois, United States
URL: http://servicenow.com

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Sr CRM Account Executive - Manufacturing will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.
What you get to do in this role:  
The Sr CRM Account Executive - Manufacturing supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.
Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales role
Understanding of business sales processes
Travel required: 30-50%
 
For positions in this location, we offer a base pay of $125,450 - $207,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

To apply: https://weworkremotely.com/remote-jobs/servicenow-sr-crm-account-executive-manufacturing

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT Administration CRM Remote Collaboration Sales remote

Likely questions

  1. Tell us about work you have done that is close to the Sr. CRM Account Executive - Manufacturing role.
  2. How would you approach your first 30 days at ServiceNow?
  3. Which of Administration, CRM and Remote Collaboration have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Administration, CRM and Remote Collaboration.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Sr. CRM Account Executive - Manufacturing role because I can bring practical experience in Administration, CRM and Remote Collaboration, learn the team quickly, and contribute to the outcomes ServiceNow needs from this hire.

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