FreeUp

Remote Customer Service Specialist (Voice/Non-Voice)

Mexico remote Entry MXN10 - MXN25
remote Entry level Technology & IT Salary listed Curated
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About the role

Hi! We're FreeUp!

FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.

We believe that freelancing is the future of business, and we're building the best community for freelancers possible.

Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing as a Customer Service Specialist With FreeUp:

Daily Virtual Assistant job opportunities

Set your own hourly virtual assistant freelance rates (or fixed-rate projects)

Set your own work from home schedule

Work and earn as much as you want as a virtual assistant freelancer

24/7 support for freelancers

Webinars, resources, and a Slack workspace to help build your freelance business

A dedicated internal team who is here to support you and help you succeed!

Remote CSR Requirements:

Prior experience as a customer service representative

Experience using word-processing software and tools (G-Suite, etc.)

Experience with CRM tools like Salesforce

Experience using VOIP

High-level organizational skills

Top-tier communication and collaboration skills

Strong internet connection

Excellent English communication skills (Verbal and written)

Salary: $10 – $25 / hourOriginally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Entry
Technology & IT CRM Customer Service Remote Collaboration Remote Customer Entry level

Likely questions

  1. Tell us about work you have done that is close to the Remote Customer Service Specialist (Voice/Non-Voice) role.
  2. How would you approach your first 30 days at FreeUp?
  3. Which of CRM, Customer Service and Remote Collaboration have you used recently, and what did it help you achieve?
  4. What have you learned quickly in a past role, project, or training experience?
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with CRM, Customer Service and Remote Collaboration.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Remote Customer Service Specialist (Voice/Non-Voice) role because I can bring practical experience in CRM, Customer Service and Remote Collaboration, learn the team quickly, and contribute to the outcomes FreeUp needs from this hire.

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