Peraton

Complaints/Referrals Team Lead - Medicare

United States full-time Executive $66,000 - $106,000
full-time Executive level Technology & IT Salary listed Curated
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About the role

Responsibilities
SafeGuard Services (SGS), a subsidiary of Peraton, performs data analysis, investigation, and medical review to detect, prevent, deter, reduce, and make referrals to recover fraud, waste, and abuse.
We are looking to add a Complaints/Referrals Team Lead to our SGS team of talented professionals.
What You’ll do:
As an Investigative Team Lead, this individual’s primary responsibilities include achieving quality objectives, workload oversight to promote timely development and resolution of investigations and development of cases for referral to law enforcement or other entities and provide mentoring and guidance to investigative team. The individual exercises significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives, specifically in the analysis and review of referrals and complaints that are received.

Act as a point of contact for manager

Assist team members with referral background, analysis, and workflow development

Review individual workload during monthly meetings; assist with prioritization and conduct QC for staff

Monitor the quality of UCM/WMM

Monitor timeliness for case updates and prioritize referrals and complaints as leads and investigations as necessary

Monitor the progress of complaints and referrals to ensure use of all available remedies, transfer to field investigations, and make recommendations for further review

Mentor team members so that they can identify previously undetected fraud, waste, or abuse through proactive or reactive research, analysis, and development.

Telework available from AL, FL, GA, NC, SC, TN, VA, WV

Qualifications
Basic Qualifications:

8 years with a BS/BA or 12 years of experience with a HS Diploma

At least 5 years of relevant investigative experience required.

Strong communication and organization skills

Strong leadership background

Strong PC knowledge and skills

U.S. citizenship required

Desirable Qualifications:
The most competitive candidates will have:

Knowledge of Medicare requirements, laws, rules and regulations related to payment for services billed the Program

Experience in developing leads and investigations, conducting detailed background and link analysis, reviewing claims data, performing medical review, and/or developing fraud cases

Essential Functions:

Ability to perform research and draw conclusions

Ability to present issues of concern, citing regulatory violations, alleging schemes or scams to defraud the Government

Ability to organize a case file, accurately and thoroughly document all steps taken

Ability to compose correspondence, reports and referral summary letters

Ability to educate providers, provider associations, law enforcement, other contractors and beneficiary advocacy groups on program safeguard matters

Ability to communicate effectively, internally and externally

Ability to mentor and train others

Ability to interpret laws and regulations

Ability to handle confidential material

Ability to report work activity on a timely basis

Ability to work independently and as a member of a team to deliver high quality work

Ability to attend meetings, training, and conferences, overnight travel required

Document QC results in WMM according to record type

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Originally posted on Himalayas

Interview prep

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Executive
Technology & IT Data Analysis Complaints Referrals Medicare Technology Executive level

Likely questions

  1. Tell us about work you have done that is close to the Complaints/Referrals Team Lead - Medicare role.
  2. How would you approach your first 30 days at Peraton?
  3. Which of Data Analysis, Complaints and Referrals have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Data Analysis, Complaints and Referrals.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Complaints/Referrals Team Lead - Medicare role because I can bring practical experience in Data Analysis, Complaints and Referrals, learn the team quickly, and contribute to the outcomes Peraton needs from this hire.

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